In case you missed it – four new draft courses now published to Microsoft Dynamics Readiness and Training (PartnerSource)
- Customization and Configuration in Microsoft Dynamics CRM 2013 – link
This course describes the techniques required to customize Microsoft Dynamics CRM to meet the specialized needs of businesses. The topics covered include security; creation and configuration of entities; design of forms views and charts; auditing and solutions. The course describes each topic and how each topic relates to the other topics to produce a full configured, effective solution. (Course Number 80542)
- Installation and Deployment in Microsoft Dynamics CRM 2013 – link
This course provides you with the skills to install and deploy Microsoft Dynamics CRM 2013. The training material focuses on the components used within a Microsoft Dynamics CRM deployment, the hardware and software requirements needed to successfully deploy Microsoft Dynamics CRM, and the installation instructions for the primary Microsoft Dynamics CRM components: the Microsoft Dynamics CRM Server, the E-Mail Router, and Microsoft Dynamics CRM for Office Outlook. The course also covers upgrading from earlier versions, configuring an Internet-facing Deployment and administration tasks. (Course Number 80539)
- Customer Service in Microsoft Dynamics CRM 2013 – link
This training introduces Microsoft Dynamics CRM service management functionality and explains how it helps you track information about cases, customer complaints or requests, and small projects. You will learn how to use the knowledge base and discusses how you can browse, locate, and share information in the repository. It also discusses how to create, manage and use teams and queues in Microsoft Dynamics CRM (Course Number 80545)
- Sales Management in Microsoft Dynamics CRM 2013 – link
This training introduces the capabilities of Sales Management in Microsoft Dynamics CRM that allow you to track and manage the sales process from potential to close. It provides insight on using the Product Catalog and process sales information. It also introduces some of the tools used to analyze and report on sales information. (Course Number 80546)
Start preparing for those CRM 2013 certifications now – your certifications is a very valuable asset to you and your company.
- Microsoft Dynamics Customizable Training Pack (for Microsoft Partners) – a convenient, cost-effective way to build knowledge for your organization.
Gain unlimited access to a wide range of Microsoft Dynamics titles and training formats, including on-demand E-Learning and self-study training materials. Choose what works best for you. If your organization is not ready to purchase a Partner Service Plan and still wants unlimited access customizable to the Microsoft Dynamics technical training benefits, the Microsoft Dynamics Customizable Training Pack is a perfect fit. – link
For updated links (since the original post above) please see this post: