CRM 2013 Customer Center, Implementation Guide and SDK

In case you missed it, we’ve just released a bunch of great new documentation, videos, guides, eBooks, developer tools, and resources for the Microsoft Dynamics CRM Online Fall ’13 and Microsoft Dynamics CRM 2013 releases! 


Information for end-users

  • All new Customer Center! – link
  • Getting Ready page to help prepare people for the release! – link
  • eBook: What’s Changed in CRM 2013 – link
  • eBook: Bring in your contacts  – link
  • eBook: Start working in CRM  – link
  • eBook: Business processes – link
  • Video: Get started with CRM – link
  • Role-based hubs for sales, service, marketing, and administrators



Information for developers 

SDK for Microsoft Dynamics CRM 2013 and Microsoft Dynamics CRM Online – link


  • Developer tools
  • Sample code
  • Mobile and rich client development
  • Business process flows
  • Real-time workflows
  • Data encryption
  • Asynchronous solution import
  • Quick start for developers
  • And much more….
    See the full list in the SDK!



Information for IT professionals & administrators

Implementation Guide for Microsoft Dynamics CRM 2013 and Microsoft Dynamics CRM Online – link


  • Planning Guide
  • Installing Guide
  • Administration Guide
  • Operating Guide
  • Customization Guide
  • Report Writers Guide  


Information for the enterprise    

  • Connectivity and Firewall Port Requirements for Microsoft Dynamics CRM 2013 – link
  • Performance Counters for Microsoft Dynamics CRM 2013 – link
  • Using Multi-tenancy in Microsoft Dynamics CRM 2013 to Address Challenges in Enterprise Business Environments – link
  • Microsoft Dynamics CRM Online Security and Compliance Planning Guide – link
  • Microsoft Dynamics CRM Online Security and Service Continuity Guide – link
Comments (2)

  1. John says:


    I'm using Custom Code Validation Tool For Microsoft to analyse javascript

    CODE. All things are OK.

    But How about libraries developped with SDK 2011?

    I read someplace "CRM 2011 SDK is tool no longer required"

    Thank you for your answers?

  2. Anonymous says:

    As a limited time offer (expiring March 31, 2014) subscribed customers to Office 365 E3 and E4 plans