Email Recipient Rate Limit raised from 1,500 to 10,000

To discourage users from sending unsolicited bulk messages, Exchange Online has restrictions that prevent users and applications from sending large volumes of email. Customers who send a lot of e-mails will need to understand the limits to how many messages can be sent from a single account in a period of time in the different…


NEW Live and On Demand Web Casts on the Microsoft Dynamics CRM December 2012 Service Update

Soon we will release the new CRM Online – also known as the Microsoft Dynamics CRM December 2012 Service Update. The release will feature lots of exciting news in the feature set, user interface and the Software Developer Kit (e.g new bulk data upload API). To learn more about the Microsoft Dynamics CRM December 2012…


NEW Trial Guide: Microsoft Dynamics CRM Online and Office 365

Are you an Office 365 customer or partner? Then I’m sure CRM Online will be a plus for your organisation. See for yourself. Try for your self. The unified offering of Microsoft Office 365 with Microsoft Dynamics CRM Online combines familiar Microsoft Office applications with a powerful customer relationship management solution accessed over the Internet…


Customizing the Process Control in the New CRM Online Forms

Process Control Customization Tool In the upcoming December 2012 Service Update of CRM Online, the new forms include default predefined processes for sales and service. These processes are surfaced through the Process Control, commonly referred to as the Sales Process or Service Process control, which appears on the Lead, Opportunity, and Case entity forms just below the header….


Differences Between Using File Attachments and SharePoint Online Integration in CRM Online

If your organisation have more complex document management needs than merely being able to attach a document to a CRM Online record,  the integration between CRM Online and SharePoint Online offers great additional features and benefits. The following table compares the differences between using file attachments and the SharePoint Online integration for your document management needs in CRM Online….


The New Lead and Opportunity Form in CRM Online

The December 2012 Service Update Release of CRM Online will feature an optional brand new forms experience for the Lead, Account, Contact, Opportunity, and Case entities. If you opt-in you will see redesigned forms with a new set of controls added to the forms for these entities. In this example I’ll describe the controls of the…


New Feature: Multiple Instances in the upcoming release of CRM Online

Microsoft Dynamics CRM Online became available on the Microsoft Online Services portal as part of the Q4 2011 release.  This meant that CRM Online is managed on the same billing and provisioning platform as Office 365.  In the current release you can only have one CRM instance (aka organisation) associated with the same Microsoft Online…


Troubleshoot Remote Connectivity in Office 365

We have updated the Remote Connectivity Analyzer tool, a tool for troubleshooting an Outlook client having trouble connecting to the email server, verifying email configuration and much more. The available tests will help you validate ADFS configurations, Autodiscovery settings, EWS accessability and much more. Please find below a brief description of each of the tests in…


Understanding storage in CRM Online

Microsoft Dynamics CRM Online allocates an initial 5 GB of storage. This storage is pooled and shared by all service users. In addition, a company may purchase more Microsoft Dynamics CRM Online storage in gigabyte increments charged monthly, currently USD 9.99 per GB per month. Storage is shared across the organization and is not a…


Comparing CRM On-Premises to CRM Online

Dynamics CRM is at its heart an web application built and deployed on Microsoft’s Internet Information Services (IIS) and SQL Server. Its available for you to run in your own datacenter (CRM On-Premises) or to consume out of Microsoft’s public cloud (CRM Online / multi-tenancy model). The two are pretty identical in features, but…