LYNC 2013 desktop sharing shows blank screen


 

Looking into Event Viewer โ€˜Microsoft Office Alertsโ€™ the following event was being generated every time problem was reproduced:

Microsoft Lync

CLSID: {00000000-0000-0000-0000-000000000000} CATID: {9B179D6E-9BDB-454b-BE3D-89F9A792BD39} The ActiveX Compatibility setting disabled loading this object to help protect your security.

1073695582

15.0.4433.1506

0x80004005 

 

Take  note of CLSID identifier above and open registry editor:

 

HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\ActiveX Compatibility\{00000000-0000-0000-0000-000000000000} (if using LYNC 2013 32 bits on Windows 8 64 bits)

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\ActiveX Compatibility\{00000000-0000-0000-0000-000000000000} (if running LYNC 2013 64 bits or running LYNC 2013 32 bits on Windows 8 32 bits)

 

You can remove this entry or change Compatibility Flags as described on the following KB articles:

 

http://support.microsoft.com/kb/2252664/en-us – Security Settings for ActiveX controls and OLE objects in Office 2003 and in the 2007 Office suite

http://support.microsoft.com/kb/909738/en-us – A Web page that contains a custom ActiveX control may not load as expected in Internet Explorer due to defense in depth changes introduced in cumulative security update 896688 (MS05-052)

http://support.microsoft.com/kb/240797/en-us – How to stop an ActiveX control from running in Internet Explorer


Comments (52)

  1. Worked again for me at a second client.

  2. DJ Grijalva says:

    Thanks!

  3. Mikael Stendahl says:

    Hi, I have the same problem and the same error in the event viewer, but I don't have these keys in the registry. I run Lync 2013 32-bit on Windows 8 64-bit. Any other ideas for how solve this?

  4. Viv-Locuz says:

    Thanks a lot, This Solution worked for me.  After upgrading from Lync 2010 to Lync 2013, I  was not able to view presentations, only white screen appeared..  

    Deletion of the above 2 registry keys helped resolve…

  5. Kenneth Wilson says:

    Hi – I had the key in the registry, but didn't have the event viewer entry (just the opposite of Mikael).  I deleted the registry key and it worked for me.

  6. Sagar says:

    It helped me on Win7 and Lync 2013. Thanks ton.

  7. Hime says:

    Thank you. It worked for me on Win7 and Lync 2013. I didn’t have an error in the event viewer, but I have the key in the registry. I edited the registry key and issue was solved.

  8. Omar says:

    Worked for Lync 32bit and Windows 7 64 bit. I only removed the first key. Thank you

  9. Jenny says:

    Works perfect!!! with Lync 32bit & Windows 7 64 bit. I only removed the first key as well. many thanks, Jenny

  10. Rob says:

    Thanks a lot. Deleted the first key. Works as a dream ๐Ÿ™‚

  11. Hisho says:

    Thanks for the tip. Deletion of first registry key resolved the issue with Lync 2013 Basic 32-bit on Windows 7 64-bit

  12. ralph says:

    We had the same problem here for any systems with Internet Explore as the default browser. If Firefox was the default then even with the Lync client running, clicking on the “Join Lync Meeting” option caused Firefox to open, we logged in to the meeting and all worked AOK. But with IE as the default we got nothing but a blank screen when trying to view a shared desktop. Looking in the Office logs I found the errors mentioned in the article. Deleting the settings mentioned in the article seems to have solved our problem.

    A BIG thanks to Joao for posting the fix.

    Of course you can just make Firefox your default and be done with it, my recommendation, but if you have to use IE then removing those registry setting seems to do the trick.

    We are running Win 7 x64 and x86 Ent with Office 2010 pro and Lync 2013 client.

    Thanks again Joao,

    Ralph

  13. TJ says:

    This worked for me! thank you!

  14. CL says:

    This did not work for me. Any other suggestions?

  15. RT says:

    This was a life saver! We use lync heavily at work for various meetings and everyone elses in my department was working except for mine. Many thanks

  16. TB says:

    Worked for me too – thanks!
    Lync 2013, Windows 7 32-bit

  17. Paulo Trilho says:

    Worked here as well
    Thanks

  18. Albert Anthony says:

    It works for me as well after i deleted the 1st line. Thanks!

  19. Gijs says:

    And one more. Thanks for posting.

  20. Network Nerd says:

    Thanks for posting this fix. It worked great on Windows 8 x64 and O365 install of Lync 32-bit

  21. Johno says:

    deleting top key worked like a charm! thank you!

  22. Pawel Czarnota says:

    Worked on my and other colleague’s desktop as well. Thank you for finding this solution.

  23. Bennie C. says:

    Worked for me too – Local IT support wanted me to re-image my hd…. idiots
    Thank you, thank you, thank you…
    Lync 2013, Windows 7 32-bit

  24. kunal says:

    Deletion of the above 2 registry keys helped to resolve the same issue on Lync 2013 on win7 64bit machine..
    Thanks

  25. Sam Gelebi says:

    Removing those two registry items solved my problem. Thanks !!!

  26. Garry Trinder says:

    MS, please fix this… seems like when I get windows or office updates, this silly registry key pops up again causing the Lync WSOD ๐Ÿ™‚ THANKS for the quick fix though guys!

  27. This works perfectly. Thanks for ur post and easy steps to do it.

  28. PG says:

    Thanks for the post. Deleting the first key worked for me as well.

  29. Safi says:

    Worked like a charm! Thanks a lot ๐Ÿ™‚

  30. Luis Inostroza says:

    Perfecto!

  31. Leo Jacob says:

    do not have this key in registry, hence could not apply this solution.

  32. Shankar says:

    Great. I’ve set compatibility flag to 800 in both keys and it worked.

  33. tracibf says:

    removed first key, restarted and relaunched meeting, this worked

  34. tony says:

    Worked for me. Thank you

  35. Hagis says:

    I didn’t have the first key so i removed the second key and then it worked perfect. Thanks!

  36. Smith says:

    Just deleted the first one and it worked like a charm. Thanks!

  37. Alessio Muratori says:

    As have you removed the first key? Thank you

  38. David Fox says:

    Worked like a charm for me as well. THANK YOU!!!

  39. Nitin says:

    what needs to be done for LYNC 2013 64 bits on Windows 7 64 bits ? i dont see above entries in regedit?

  40. Annabanana says:

    Thanks Joao! It really works! God Bless you. ๐Ÿ™‚

  41. NaAkki says:

    Perfect.. works for me.

  42. Xcellence says:

    Amazing works perfectly even after 2+ years since the resolution was posted. Thanks!!

  43. Thanks Buddy says:

    Its works for me

  44. Chan Canh says:

    Thanks u so much ๐Ÿ™‚

  45. Jason Chambliss says:

    Our systems team worked on this for 3 days and finally decided that the only way to resolve the issue was to reload OS. I stayed on Lync 2010 for 3 years because that was not viable option for my. When I upgraded to Office 365 & finally got tired of being
    lazy about it and looked it up – your solution was the very first I came across and it worked perfectly. THANKS!

  46. kamal says:

    I am running Windows 10 Enterprise and Skype for Business 2015 Part of the Office 365 ProPlus. When i try to share my screen, it shows black for the other end. Please advise.

  47. renatiux99 says:

    It worked for me running Lync 2013 32-bit on Windows 7 64-bit. Thanks! ๐Ÿ™‚

  48. George Geno says:

    Worked for me moving from Office 2010 Pro (with Lync 2010) to Office 2013 Pro withLync 2013 on WIndows 7 (32-bit)

  49. John says:

    good golly – what crap software

  50. John says:

    I see none of these events in msofficealerts event log. How do you fix blank "manage presentable content" error?

  51. SD says:

    The solution worked for me. Thanks !!