Using Consultative Transfer

One of the little known features of Office Communicator is the ability to make consultative transfers.  Very often we’ve been asked to include this feature, however it’s already included! As background, a consultative transfer is a common scenario where before transferring a call to someone you want to contact the person you’re transferring to first…


Cool Tip of the Day 61: Receive Phone Calls

With Microsoft® Office Communicator 2007 R2, do the following to receive phone calls: Answer a phone call In the phone call invitation alert, click the left pane. The alert appears in the bottom right of your computer screen. Redirect a call Click the Redirect button, and then select an option from the menu.  If you…


Communicator Mobile Just Got Better

Following the release of Microsoft Office Communicator Mobile 2007 R2 in January, the Communicator team continued to work on additional features and improved upon some of the existing ones.  Everything is now in an update that’s ready to use. One of our goals with this update was to make it easier to join conferences while…


Cool Tip of the Day 60: Make Phone Calls

You can use Microsoft® Office Communicator 2007 R2 to make one-click phone calls to contacts in your Contact List. You can also call optional numbers by clicking the options arrow to the right of the Call button. Make a one-click phone call In the Contact List, click the contact’s Call button. Call an alternate phone…


Cool Tip of the Day 53: About Personal Status Notes

In Microsoft® Office Communicator Mobile 2007 R2, in addition to setting your presence status, you can share presence information with others by creating a personal status note. To set a personal status note In the Contact List, click Menu > My Note. Type a message to let others know more about your presence status, and…


Cool Tip of the Day 59: Get Started With Office Communicator 2007 R2 Phone and Video

For audio (phone) conferencing, you need a headset, or speaker and microphone, or USB audio device connected to your computer For audio/video conferencing, you need a webcam connected to your computer. Adjust phone and video Microsoft® Office Communicator 2007 R2 automatically detects and selects the preferred phone and video devices for you. However, before you…


Cool Tip of the Day 58: Instant Messaging

In Microsoft® Office Communicator for Java, to send an instant message to someone who is in your Contact List do one of the following:  From Online Contacts select Options, select Send IM.  From Online Contacts, select the person, select Details, and then select Send Instant message and select Send IM. To select between conversations From…


Cool Tip of the Day 57: Manage Your Contacts and Contact Lists

In Microsoft® Office Communicator for Java, once you sign, the updates to show retrieving contacts saved on phone. Offline contacts from the phone are fetched and displayed first. Presence updates come from the server. Once updates are complete, you have access to all of your contacts through tabs in the Contact Manger screen. This includes…


Cool Tip of the Day 56: Settings

In Microsoft® Office Communicator for Java, the settings page has three tabs: General, Calling via work, and PIN lock. On the General tab you can set options for: New IM Alerts, Turn on Logging, Show call warnings. On the Calling via Work tab you set your call back number. On the PIN lock tab you…


Cool Tip of the Day 55: Signing In and Setting Up Your PIN

In Microsoft® Office Communicator for Java, the main window is divided into the Conversation Area and the Contact List. A conversation can be a phone call, a conference call, or an instant message. By paying attention to the Incoming, Active, and Pending conversation areas, you can easily manage multiple conversations at once. To sign in…