What is Lync Persistent Chat?

What is Lync Persistent Chat?

Have you ever wanted a single place where you can easily communicate and collaborate with the people you Work with? Do you find yourself spending time searching through email for a response to a question you had a while ago? Do you find it difficult to keep all discussions about a topic in a single place? If you answered yes to any of these questions then rest assured that Lync Persistent Chat is the solution!


Imagine the scenario where you have a group of people collaborating on planning an important event for your team. Each person sends an email with their tasks and progress. At some point new people join the team planning the event. Unfortunately the new team members are out of the loop and can’t see any of the previous conversations. Soon enough you lose track of what is really important and it becomes difficult to stay on top of your tasks and who is doing what, what has been completed, and what is still missing. Lync Persistent Chat solves all of these problem. Chat rooms along with add-ins make it easy for you to collaborate with the people around topics that are important to you. All collaboration is contained in one chat room where messages are persistent, Anytime a new team member is added, they will be able to read and go through all conversations in the room. This way they know what is going on and can catch up and be productive instantly. The best thing is you can stay on top of your tasks by creating topic feeds and notification that alert you when specific keywords are mentioned. That along with Add-ins allow you and your team to work more efficiently and collaboratively and never lose notification. 


Benefits of Persistent Chat

  1. Chat rooms are easy to create, find, and access (if you are granted permission!)
  2. Chat rooms are ways to contain all information in a single place and reduce the need for long email threads
  3. All messages are persistent and searchable. This way you never lose a message
  4. You can set different types of notification and be alerted when something or someone of interest to you is mentioned in rooms you are following

Some scenarios where Lync Persistent Chat is very useful

  1. Coordinate events
  2. Create ask-the-expert/Q&A forums
  3. Brainstorm
  4. Create a bulletin-board environment for evolving topics
  5. Collect feedback from colleagues/test new features
  6. Collaborate
  7. Share information between employees across shifts

Comments (25)

  1. +1 for Persistent Chat for Office 365. Just attended an Ignite webinar, hosted via Lync Online. I see the potential for creating a persistent chat for continuing the Q+A after an online meeting. So when the meeting finishes and attendees are removed, they still have a place to chat.

  2. Anonymous says:

    Why isn't this available in Lync Online with Office365? We moved to Echange 2013 via Office 365 with the expectation that we'd have this feature, only to dig deeper into the feature matrix to find it's not support in the online version.

  3. good information What is Lync Persistent Chat?

  4. I think this is one of the best explanations I saw.

    Thank you.

  5. µµµ says:

    Lync chat is the rihgt place to meet on it the right people with the rihgt knowledge .

  6. Howard Travers - MindLink says:

    I think you have only scraped the surface of the real value of persistent chat and the opportunities it provides for Critical Business Collaboration. Here are some more

     Improved and efficient group collaboration (Group channels, persistent message history)

     User defined prioritization of communications (Preferences & Filters)

     Desktop efficiency and time savings (Channel dock & message indicators)

     Facilitate knowledge management (Backchat)

     Integrate business logic (3rd party tools like MindLink E-mail and Social connectors)

     Reduced costs associated with e-mail, telecommunications and data storage

    Extensibility to SharePoint, Integration with Dynamics, iPhone and BB Mobility……

  7. Scott says:

    Does persistent chat work with Office 365? I'm not seeing the option in Lync 2013 when signed in to my Office 365 account.

  8. Office 365 says:

    Hi, yes I am also wondering when this will arrive to Office 365?

  9. mike says:

    Also looking for this to come to Office 365.

  10. ramu says:

    Are u saying that if i initiate a chat session and sign out , the chat room will continue to run regardless. This is aleady a feature in lync 2010, so what's changed?

  11. Frankwick says:

    please bring this to lync online!!!!

  12. Sarah Hiscocks says:

    I would like to see Persistent chat in use, are there any videos showning practically how you create and use a chat room?

  13. Juliana Slye says:

    +1 for Persistent Chat coming to 0365

  14. Eoin Ryan - We Know WiFi says:

    This needs to be introduced into Office 365. It’s clear that Microsoft have chosen to not roll out Lync persistent chat for Office 365 simply because it might threaten Yammer. Be brave. People are screaming for persistent chat in Lync online and are generally
    ignoring Yammer. Give us what we need to work!

  15. Tofiq Indawala says:

    Just signed 22 users in the company to test Lync via Office365, and gotta say, everyone hates it because of lack of persistent chat capability and no chat log history. When i close my chat window, and try to IM the same contact again, the chat history
    is gone….
    PLEASE add Persistent chat of Lync Online….

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  17. JoshWright100 says:

    Great suggestion, I don’t understand why this wasn’t one of the top priorities at launch.

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