How Corning used Six Sigma to improve energy efficiency – this weekend’s topic on America’s Business with Mike Hambrick

This weekend another radio segment airs on America’s Business with Mike Hambrick on how Corning used Six Sigma (DMAIC), supported by Microsoft technology tools such as Visio and our partner Itron, to achieve the following objectives: §  Assure uninterrupted supply of energy to BSD facilities. §  Reduce the total direct cost of energy as impacted…


5s OneNote Example

In a previous post I talked about using a shared OneNote workbook as a way of making continuously updated customer follow-up information available to field solution specialists on their desktop.     Here is a step-by-step tutorial on how to set this up.     Step 1: Create a new shared notebook in your local…


Interesting post about kaizen for Windows

…talking about designing the machine around the process and not vice versa, from Gemba Panta Rei at I know there are numerous improvement efforts in the product groups at Microsoft focused on the type of improvements mentioned in this post, some of which, as mentioned, have come to light in Vista and Office 2007. …


5s for the Information Worker: Example of how to use OneNote and Sharepoint to simplify and expedite team follow-up

As an industry marketing manager at Microsoft, I face a challenge that I’m sure many teams share – how do I make it easy for a solution specialist team to follow-up with customers who have registered interest?  This is important for 3 reasons: 1.       This is a common breakdown point in the value stream that…


Free Visio trial available from National Association of Manufacturers

As you know Microsoft Visio is one of the primary tools that can help automate value stream mapping and process analysis.  NAM is running a free trial offer for manufacturers, available at 


5s for the Information Worker

Over the recent holidays, I embarked on a backup, cleanup, and Office 2007 upgrade for my PC.  As part of the process, I realized that it would be a good idea to take a look at the 5s concept from an information worker perpsective, since e-mail and spreadsheets are the “tools” and “dies” used by many in…


How Software Can Help Your Lean Program – and You, the Lean Professional

There is nothing like walking into the “war room” after a kaizen event.  I usually see the same thing – butcher paper and sticky notes lining the walls from floor to ceiling.  It is the result of people coming together to improve their value streams – the scene is impressive.  What I’m less impressed with…