5s OneNote Example

In a previous post I talked about using a shared OneNote workbook as a way of making continuously updated customer follow-up information available to field solution specialists on their desktop.     Here is a step-by-step tutorial on how to set this up.     Step 1: Create a new shared notebook in your local…

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Interesting post about kaizen for Windows

…talking about designing the machine around the process and not vice versa, from Gemba Panta Rei at http://www.gembapantarei.com/2007/02/standard_work_needed_for_use_o.html. I know there are numerous improvement efforts in the product groups at Microsoft focused on the type of improvements mentioned in this post, some of which, as mentioned, have come to light in Vista and Office 2007. …

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5s for the Information Worker: Example of how to use OneNote and Sharepoint to simplify and expedite team follow-up

As an industry marketing manager at Microsoft, I face a challenge that I’m sure many teams share – how do I make it easy for a solution specialist team to follow-up with customers who have registered interest?  This is important for 3 reasons: 1.       This is a common breakdown point in the value stream that…

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Great read – Scoble’s book on the impact of blogging on how corporations communicate with their customers

I just started reading a great book on how blogging is changing both “the online conversation” and the way corporations relate to their customers via marketing, PR, and media channels.  There’s a lot in here on how Microsoft’s decision to allow employee blogs early has helped to improve the company’s image with key audiences, and…

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