Welcome to the Jungle

  There is a scene in Jurassic Park where Wayne Knight’s character, in a race to steal the dinosaur embryos by making a mad dash to the boat in a hurricane, drives the company car down an embankment and gets stuck in the mud.  In his efforts to free himself he comes face to face…

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Did ya get the memo?

  It seems that everywhere we look today we have a Process for dealing with something.  From fire drills to hurricanes, training for a marathon or handling grief. Everything is a Process.  Computers are no different… Except they are.   When  troubleshooting something that is broken on a computer it comes down to determining which…

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Wait… What?

  Crazy as it sounds, one of the things we forget when troubleshooting is often one of the most basic things we should know: How is it really suppose to work?   I recently worked an issue regarding performance counters where the SQL performance counters were not loading.  If I wanted I could have just…

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Learning to Swim

I’m not going to start a new blog by insulting my favorite Microsoft Solution, Small Business Server, and say supporting that is easy or tame…that’s just not accurate.   After several years in that realm I can safely say I learned to stay afloat in almost any situation.   But after moving to our Performance team I’ve…

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