Alert Lifecycle Management


Sometimes – this is almost a dirty word in some companies.  It is applying an ITSM process around monitoring, to ensure alerts are real, actionable, assigned, accountable, and reportable.

In my travels, I see companies with an excellent process around this.  I also see companies with ZERO process. 

My colleague Nathan Gau has a 3-part series on this topic – check it out over here:

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