Getting started with Service Manager? Take SCSM 101:


One of the most popular blog posts I have here, is a document that I didn't even write.  Microsoft PFE Antoni Hanus wrote an article a while back called Operations Manager 101:


Well, Antoni is back with his brand new invention:  a 101 online guide for Service Manager 2012.


He does a step-by-step for the basics for one of the most common scenarios – incident management:


  • How to configure the SCSM Connectors (AD, ConfigMgr, OpsMgr, Orchestrator)
  • Create a Custom Management Pack
  • Review and Configure Incident Classifications
  • Configure Email channel Settings
  • Review and Configure Support Groups
  • Configure Impact and Urgency
  • Configure Incident Settings
  • Create (Incident) Templates
  • Create Queues
  • Create Views
  • Configure Notification Templates
  • Configure Subscriptions
  • Configure Workflows
  • Add Functionality to Notify on assignment/ re-assignment
  • Create Service Level Objectives (SLOs)
  • Create User roles
  • Configure Incident Creation from Email
  • Initial Configuration of Self-Service Portal (SSP)
  • Knowledge Base Integration


Check it out the link below:

Comments (4)

  1. Kevin Holman says:

    Antoni – we were hoping for another Vanilla Ice reference from you.

  2. Kevin Holman says:

    Where is that "like" button?

  3. Antoni should do a companion video so we can collaborate and listen?

  4. Antoni says:

    Thanks for the suggestion Steve!  I have a somewhat crazy messed up English accent after being here in the States for 5 years, but if you can stomach that, I'll look into it 🙂  Thanks Kevin for the post too!  

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