How to make better software for users? Here’s to so-called "soft" skills and fewer jerks.

I had a discussion with someone today who said something like “It’s amazing how much of the process of software development isn’t about software, it’s just about communication and cross-group collaboration”. My response was that “Actually that’s not amazing to me – what’s amazing to me is how many people don’t realize that’s what it comes…


User behavior will *always* (eventually) trump technology

The Seattle PI recently posted about recent changes in the numbers of unique visitors for the major email services such as hotmail, yahoo, gmail, QQ, etc. According to that data, hotmail lost some users. From the first comment: I can’t say I’m surprised. I have email accounts with hotmail, yahoo and google. Hotmail is the…


Design is everywhere

Well, OK, not everywhere. It’s missing in this bathroom. See if you can spot the design flaw in this bathroom stall at a local restaurant: I must have missed the sign on the door:     I have been a fan of CakeWrecks for a long time, I am mighty tempted to start up a…


Hooray for clipart

Gee. That image just immediately brings home to me that here I am at the front door of the company store, where I can buy Microsoft products at discount prices. 🙂 Look at them kaaaraaaazy, wacky kids, talking about Microsoft software!


Strange things that happen to your email when you work on email software

Raymond’s recent blog on strange things that happen when you let people choose their own name (part 3) reminded me to check if my favorite old email address, kclemson5 AT was still working: yep, still there. As to the history of why I can be reached via that email address, it goes back to…


Congratulations Dare!

Dare and his wife welcomed baby Nathan into the world last week. It sounds like it was a pretty stressful week too. Being a new parent is such a stressful experience, sometimes I wonder how the human race survived at all. When I struggled through it myself, I remember my mother (who had five children…


Human nature and email attachment security

Dare’s post about human nature touches on UAC in Vista: How do you design a dialog prompt to warn users about the potential risk of an action they are about to take if they are so intent on clicking OK and getting the job done that they forget that there was even a warning dialog…


Anyone play spore?

I’ve gotten completely hooked. My username is ‘whoosp’, and thanks to EA’s fantastic web integration, you can see all my creations and sporecasts on the web (there’s nothing quite like the first time you see a pristine new planet, and populate it with naked homer simpsons). The whole experience is really phenomenal – although a…


Lost the addressbar from the taskbar with XP SP3?

A while ago, I did my civic duty and upgraded my XP box at home to SP3… and then immediately noticed that my beloved addressbar on the taskbar, by far one of my most favorite features of the OS for many years running, was missing. The bar itself wasn’t there anymore, nor was the option…


Run half marathon: check

I posted a couple of months ago about signing up for my first half marathon… and I ran it last week. About 2 hours, 20 minutes… didn’t stop running the entire time[1]. I’d like to say that two hours later I was out on the town wearing high heels like Katie Holmes, but that would…