KC’s Comment Policy

  • I reserve the right to edit, delete, or ignore any comment. I don't delete comments disagreeing with me, but I do delete comments that show offensive or abusive language or behavior, or comments that seem to be from someone misrepresenting him/herself.
  • I reserve the right to turn off support for comments at any time. I generally do this after getting an obvious comment spam, and turn it back on a while later.
  • I reserve the right to ignore comments on posts older than 2 weeks.
  • I reserve the right to ignore comments on posts that are completely unrelated to the topic of the post.
  • I reserve the right to ignore email or phone calls I get via this blog[1].


  • If you want to ask me a question, ask it in the comments of a recent, relevant post.
  • If I know the answer to a question off the top of my head, I will generally answer it within a day or so.
  • If I don't know the answer to a question, I probably won't research it, and I also won't follow up to say that I don't know the answer (it's just too much work for the amount of questions I get, and I see no need to repeatedly go around saying that I don't know anything :-).
  • My deep expertise in Exchange and Outlook is mainly around the following areas: messaging-related protocols such as POP/IMAP/SMTP/NNTP/MIME, Outlook Web Access 2000/2003, the front-end topology in Exchange 2000/2003. That doesn't mean I know everything about those areas, just that I am much more likely to know the answer or be able to suggest additional areas of investigation for technical problems in those areas.
  • I do not have any expertise in information such as the install base of Exchange. If you're looking for that type of information, I suggest talking to one of the analyst groups.
  • I am not trying to be mean :-). I just have to prioritize what I spend my time on. Blogging and being involved in the Exchange community is something that happens in the “spare time” I have outside of my two full-time jobs (Microsoft & my kids).

[1] Unfortunately, just not publishing this information isn't enough to stop some people from contacting me via those methods. Here's a hint: If I don't make it easy to contact me via phone, it's because I don't want to be contacted by phone. I don't even like it when my family and coworkers call me, let alone people I don't know, asking me for help with a problem to which I don't know the answer.

Comments (4)

  1. Dave says:

    My comment policy is simple:

    Stop spamming me, you shitheads!

  2. Dylan says:

    KC, thanks for your blog.

    Are there any other bloggers at Microsoft who have good information on MSF roles in practice? We are implementing a move to MSF at work, and it is useful for me to be able to point to blogs like yours where real people talk about issues with being Program Managers (or Product Managers or User Experience people and so on…)

    Keep up the good work!

  3. Dylan says:

    Sorry, this was not the appropriate place to put this comment, however all of the topics in the Program Management thread are now closed for comments.

  4. KC Lemson says:

    Gretchen & Zoe talk about it occasionally (http://blogs.msdn.com/jobsblog), and I try to link to others who talk about PMing when I find it. blogs.msdn.com/micahel talks a lot about testing too. I would recommend just browsing the list of bloggers on blogs.msdn.com.

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