Top Support Solutions for Microsoft Lync Server 2010

We’ve gathered together the top Microsoft Support solutions for the most common issues experienced when using Microsoft Lync 2010 (updated quarterly).

Support is ending for Office 2003 products on April 8, 2014!

1. Solutions related to Sign on and authentication – Internal users:

• Lync downloads and updates
• Lync 2010 Client Authentication
• The New Lync Connectivity Analyzer
• Sign in to and out of Lync 2010
• Failed TLS connection between unified communications peers generates an Schannel warning
• Description of the Microsoft Lync for Mac 2011 14.0.2 update
• Description of the Microsoft Lync for Mac 2011 14.0.5 update
• Certificate Requirements for Internal Servers
• Deploying Mobility
• Description of the Microsoft Lync for Mac 2011 14.0.7 update

2. Solutions related to Sign on and authentication – External users:

• The New Remote Connectivity Analyzer
• Lync downloads and updates
• Lync Firewall Rules Viewer
• Configuring Reverse Proxy for Lync Server 2010 Mobility
• The New Remote Connectivity Analyzer
• The New Lync Connectivity Analyzer
• LyncMD: Troubleshooting Lync Server 2010 when a Remote Sign-In Fails Due to Certificate-Related Issues
• How to troubleshoot issues that you may encounter when you use the Lync 2010 mobile client for iPhone and iPad
• Lync Server 2010 certificate requirements for user access
• Description of the Microsoft Lync for Mac 2011 14.0.7 update

3. Solutions related to viewing your Federated (public) Contact's Information (presence, contact card, status) and/or Initiate IM:

• Microsoft Lync 2010 Photo Experience
• Description of the Microsoft Lync for Mac 2011 14.0.2 update
• Description of the Microsoft Lync for Mac 2011 14.0.7 update
• Known issues that occur with public instant messaging and Lync Server or Communications Server
• Lync Server 2010, Best Practices Analyzer
• Microsoft Remote Connectivity Analyzer

4. Solutions related to Certificate setup:

• LyncMD: Troubleshooting Lync Server 2010 when a Remote Sign-In Fails Due to Certificate-Related Issues
• Lync Server 2010 certificate requirements for user access
• Description of the Microsoft Lync for Mac 2011 14.0.7 update
• Description of the Microsoft Lync for Mac 2011 14.0.2 update
• Preventing Lync Server certificate expiration
• Certificate Infrastructure Requirements
• Configure Certificates for Front End Servers
• Request Certificates in Advance (Optional)
• Lync downloads and updates
• Lync Server 2013 Best Practices Analyzer

5. Solutions related to Installation and uninstallation issues (using Msiexec, updates, Office Communicator Automatic Updates, and pilot cleanup):

• Deploying Lync – Jump Start Series
• LyncMD: Troubleshooting Installation Issues when Deploying Lync Server 2010 with Other Microsoft Products
• Certificate Authentication in Lync Server 2010 and Enterprise PKI
• Lync Server evaluation period has expired
• Lync Server Setup or Remove Lync Components fails on Windows Server 2012 or Windows Server 2008 R2 SP1
• Description of the Microsoft Lync for Mac 2011 14.0.7 update
• Description of the Microsoft Lync for Mac 2011 14.0.2 update
• Deploying Lync Server 2010 Enterprise Edition
• Troubleshooting - Resources and Tools for IT Professionals | TechNet
• Lync downloads and updates