Emails with IRM are getting stuck in Poison queue on Hub Server

  • Article

Scenario:

Transport service crashing on the transport servers causing delayed emails or mails are stuck in queue

Emails with IRM are getting stuck in Poison queue on Hub Server

 Log Name:      Application

Source:        MSExchange Common

Date:          9/29/2016 11:54:20 AM

Event ID:      4999

Task Category: General

Level:         Error

Keywords:      Classic

User:          N/A

Computer:      xyx.contoso.com

Description:

Watson report about to be sent for process id: 14256, with parameters: E12, c-RTL-AMD64, 14.03.0235.001, edgetransport, M.E.Data.Storage, M.E.D.S.R.RmsoProxyUtil.CheckRedirectUrl, System.ArgumentException, a11a, 14.03.0235.001.

ErrorReportingEnabled: False

Cause:

IRM Protected message enters Poison queue and Crashes Transport Service

Resolution:

  • Set the Default registry key set it to value not set
  • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\ExchangeServer\v14\IRM\CertificationServerRedirection
  • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\ExchangeServer\v14\IRM\LicenseServerRedirection