I generally like Dell. I have thought they make good machines for many years. I had a disappointment with them this morning. Back 3 years ago or so I bought a couple of desktops with printers from them. The Printers were J740’s. Nice little desktop inkjet printers. I haven’t been able to get them to work with Vista. I emailed Dell back in early January and they said a printer driver would be out after Vista released. Well I contacted support this morning after not being able to find the driver. I started a chat with one of their support reps. He informed me that DELL will NOT have drivers for this printer and it WILL NOT work with Vista!!
check out the link he sent me.
He was very rude, so I saved the chat log. I asked to talk to customer service and never got there.
I am not sure I want to go buy a new Dell now for my daughter to take to college!
Maybe I am just over reacting, but it’s still frustrating. Do you have any similar stories about Dell?