System Center 2012 Service Manager RC Deployment Document

   Hi All :

   System Center 2012 Service Manager is very powerful . The fully installation phase is very long and time-consuming . 

   There are six major parts of a System Center 2012 – Service Manager installation, as described in the following table.

Service Manager part Description

Service Manager management server

Contains the main software part of a Service Manager installation. You can use the  Service Manager management server to manage incidents, changes, users, and tasks.

Service Manager database

The database that contains  Service Manager configuration items (CI) from the IT Enterprise; work items, such as incidents, change requests, and the configuration for the product itself. This is the Service Manager implementation of a Configuration Management Database (CMDB).

Data warehouse management server

The computer that hosts the server piece of the data warehouse.

Data warehouse databases

Databases that provide long-term storage of the business data that Service Manager generates. These databases are also used for reporting.

Service Manager console

The user interface (UI) piece that is used by both the help desk analyst and the help desk administrator to perform Service Manager functions, such as incidents, changes, and tasks. This part is installed automatically when you deploy a  Service Manager management server. In addition, you can manually install the Service Manager console as a stand-alone part on a computer.

Self-Service Portal

A web-based interface into Service Manager.

    This document will discription install Service Manager MS \ Data Warehouse \ Self-Service Portal . But have not how to deploying the System Center Cloud Services Process Pack part in this document .


    Enjoy !

    Justin Gao

    Microsoft (China)


System Center 2012 Service Manager RC Deployment Document.pdf

Comments (3)

  1. Justin Gao says:

    Please using Adobe Reader X or above version.

  2. RBogdan says:

    Hello Justin,

    What an amazing document you have here ! 🙂

    I have the utmost respect for all your hard work and dedication to our community.

    Thank you. Greetings.

  3. Anonymous says:

    I receive a prompt for a password to open this document.

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