ITIL Essentials

What is ITIL?  I just took some training and passed an exam on ITIL, a framework for IT Services Management. But what can you really learn from a set of books on IT Infrastructure published by a UK government agency? Oh, quite a lot! The idea behind it is to offer best practices for IT… Read more

Core Infrastructure Optimization – Models, Capabilities and Requirements by Maturity Level

There’s a lot of information posted about Microsoft’s efforts around Infrastructure Optimization, also known as simply IO. This is an interesting way to describe the maturity of an IT Infrastructure and also to provide clues to what would be your next logical step in improving it. Your organization can be at any of the four different maturity levels (Basic,… Read more