What servicing questions do you have?

I am finishing up some training internally here on servicing technologies and will probably leverage some of that content to this blog for external consumption after the holidays.  One thing I wanted to know from those of you who look over the blog is what specific questions you have in regards to servicing and how…

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New, but not uncommon question I’ve seen a lot lately

As you can imagine, we get all sorts of calls in CSS regarding different things in Windows.  Because I mostly am asked questions about servicing the OS, one question that popped up a couple of times this week prompted me to write this entry. The question is “How many fixe(s) have been released for <insert…

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Win7 is out….

Like you didnt know it already, but just in case you missed it, you can pick up your copy of Windows 7 at a retailer near you starting today.  Personally, I am very excited about the release because its a great operating system (I’ve been using it for little over a year now).  There are…

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Getting out of a no boot situation after installing updates on Windows 7-2008R2

A call we receive from time to time is how to enable the rollback of a hotfix when it appears to be in a hung state.  Commonly the symptom is that the user has rebooted and is now stuck at a screen which reads “Completing stage 3 of 3” over and over, with the update…

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Bitlocker updates for SP2 are available

As a followup to my post over the summer, the Bitlocker tools which were not working with SP2 have been updated.  They are NOT on the Download Center as of yet and are only available internally right now.  They will be released on the Download Center sometime at the end of the month as far…

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New CheckSUR versions for Windows 7 and 2008 R2 are now available

The CheckSUR utility is now available for Windows 7 and 2008 R2 clients.  It can be downloaded from here: http://support.microsoft.com/default.aspx/kb/947821  Update:  Just a quick note on this because I have had a couple of people ask.  This update is correctly listed as being for Win7 RC, a version of CheckSUR will ship for Win7 RTM codebase…

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Interesting Bitlocker question that came up the other day

I wanted to mention something that came up the other day here at work that might prove informative to some of you.  With the Windows 7 release, we’ve seen a pretty good increase in the number of Bitlocker calls we are seeing.  Most seem to be regarding implementation of the new features in Win7 with Bitlocker to Go,…

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Windows 7 top issue right now

I wanted to make everyone aware of this via a link to my team’s blog site.  Our top Win 7 issue right now is related to properly activating Windows 7 and Windows 2008 R2 clients and servers.  This is somewhat a servicing issue but somewhat a volume license issue, so I felt it was relevant.  This…

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Something I am working on now, Virtual PC 7

Sorry I havent posted in a bit, I was on vacation. One of the new things I am working on for our guys in support is training on Virtual PC 7.  It does have a little to do with servicing in that the installation for Virtual PC 7 will be shipped as an MSU in…

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Errors while installing SP2 for Windows 2008

I’ve noticed we’ve had a couple of calls lately with customers having issues getting SP2 installed for Windows Server 2008.  Typically the error seen is: “You need to install Windows Server Service Pack 1 before continuing.  After you install Windows Service Pack 1, restart this installation.” This can occur for a number of reasons, but…

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