How to fix the error: "The language of this installation package is not supported by your system" during Office Products installation?


Issue Details 


Consider you try to install Office 2007 applications [like Office 2007 Standard / Professional / Enterprise / SharePoint Designer / OneNote 2007 / Windows SharePoint Services / Language Packs of WSS or of Office 2007 or of MOSS 2007 (i.e. SharePoint Server 2007) / Visio 2007 / Project 2007 , etc.] from files that are downloaded from the web or from a CD.


You might have downloaded the product / package as a .img file [image file] or a .ISO file or it may be an executable (i.e. .exe file).


Then you may encounter the following error immediately the setup is started:


The language of this installation package is not supported by your system


This error normally occurs if one or more of the following causes are true:


What are the possible causes? 


Cause 1:  Are you trying to install an East Asian version of the product (like Japanese or Thai)? Then this error is quite possible if your system does not have necessary supplemental language support. This normally occurs if the OS is Windows 2003 / Windows XP.



Cause 2: If you have the source file in .ISO or .IMG format, the method of extracting the setup files from the source files may result the issue. 


For example, if you download MOSS 2007 Language Packs, they are available in .IMG format.  With Virtual PC 2007 or using some third party software, it is possible to view all the files inside the .IMG file.


Sometimes, the utilities that you use may not be able to extract the files correctly and that may result the failture. For example, sometimes ISOBuster may not be able to get the files correctly even though no errors are displayed by it.


Cause 3: If you have the source file in .exe format, the method of extracting the setup files from the source files may result the issue.


For example, if you use Winzip or 7Zip to extract WSS 3.0 language pack (which is .exe file), then you may encounter this issue.



Cause 4: The CD drive in the system may be faulty.


How to resolve / workaround this error?


Let us see how to resolve / workaround the error:


For Cause 1:


1.  Click Start, click Run, type intl.cpl in the Open box, and then click OK. 
2.  Click the Languages tab. 
3.  Under Supplemental language support, click to select the following:


Install files for East Asian languages check box
Install files for complex script and right-to-left languages check box


Click OK.


4.  When you are prompted, insert the Windows Server 2003 CD into the computer’s CD drive or DVD drive. Or, specify the network location where the files are located. 
5.  Click OK. 
6.  When you are prompted, restart the computer.
 


For Cause 2:


Re-extract the setup files from the source files. Try with a different utility/tool to extract the source file.


For Cause 3:


Do not use any extracting utility like Winzip or 7zip – As a self extracting .exe file, it is possible to run the setup directly by double clicking it.


If you want to customize some of the files that are present inside the .exe file, first try this method:


1. Click Start > Run
2. Drag and drop the .exe file to the Run window
3. Add these words after the path name displayed in the Run window: /?


For example: C:\Downloads\VisioSetup.exe /?


4. As a self extracting file, it may have the options defined and it may display a window with possible options


[like /q: quiet installation mode


/extract:<drive>\folder To extract the files ]


Kindly refer http://support.microsoft.com/kb/912203/en-us – Description of the command-line switches that are supported by a software installation package, an update package, or a hotfix package that was created by using Microsoft Self-Extractor for more information on this.


5. If you get above said options, click OK button on the window which shows the options so that it will disapper.  Then you can try these steps:


a. In Start > Run, drag and drop the executable file
b. At the end of it, add this parameter: /extract:<path>. Then click Ok to extract the files to the <path>


For example, entering /extract:C:\Visio will put the setup files in the folder C:\Visio [Note: There is NO SPACE between /extract: and C:]


c. Get into the folder and run the required setup file [normally setup.exe]


d. Instead, if you want to run the installation without extracting the files and you do see /quiet option, go with that one by entering the following and clicking Ok button in Start > Run:


<Execuatable file name with path> /quiet



For Cause 4: 


– First try to copy all the files from the CD media to hard drive location and then run the setup from the hard drive location.


– Even if that fails, try to install the product on a different machine (using different CD drive). If that works, connect a different CD drive to the required system and start the installation.


Happy Troubleshooting!


 

Comments (25)

  1. Anonymous says:

    i removed the additional proffing tools from config.XML

  2. Anonymous says:

    THANKS DUDE

  3. Mike Walsh says:

    Adding to resolution for Cause 2

    I was able to extract with IsoBuster by extracting the Joliet file system (the one with the white arrows in the blue square) and selecting "extract raw data but convert to user data"

  4. Eric says:

    Hi,

    Thanks for resolving my issue. I encountered this installing Office 2010, which was just released on MSDN. I used winrar to extract the exe and ran setup.exe form the extracted folder. Re-running using the downloaded .exe solved the issue.

    Thanks

  5. randy says:

    Agreeing with Eric. Extracting using WinZIP and running the SETUP.EXE fails.  Running it from the downloaded .EXE works.  Thanks.

  6. Madhura says:

    hey thanks a lot… my problem was cause 3.. this is the only page to give the proper solution… thanks again…

  7. Amit says:

    Very useful … solved my problem

  8. Q_Kid says:

    Thanks a lot … It's very useful.

  9. auny says:

    @Eric-Good morning I haveOffice 2010 also and I am having the same error to pop up. Would you simplify the explanation please ? Thank you very much

  10. Subramanya Raju.R says:

    Thanks a lot….. It's very useful to search and solve to my problems…………………

    Once again Great Thanx Guys keep going on like this…….

  11. Lawrence Mateveke says:

    I managed to install by stopping mcafee antivirus

  12. Peter Sumner says:

    I have just come across this problem on a single laptop today using the same source files used on 10 successful PC's before it, (file share on our SCCM server) so I know the source is good.  Supprisingly inserting the CD gets it to move further along but it still fails so this error seems to just indicate that Office 2010 has had a hissy fit and not much more.

  13. Chris says:

    Does NOT work for me. I've downloaded the installation 6 times. It runs fine if I do not the command line switch to tell it where Config.xml is but when I include the command line switch to do that I get the dreaded error described in this article. I am at my wits end with this!  I've purchased 5 licenses and can only get it installed on 1 machine and that took over 6 weeks of serious messing around and reading!

    Doesn't ANYONE TEST their stuff any more?

  14. LeeM says:

    I was cause 3.  Thank you so much for this!

  15. DarX says:

    Thank Youuuuu!!!

  16. Tali says:

    "to copy all the files from the CD media to hard drive location" – IT WORKS!!!! Thank you!!!!!

  17. Burrell says:

    I have this same issue trying to uninstall SharepointDesigner 2007 from a x64 Windows 7 machine, so far nothing i have done will resolve it.

  18. Sideshow bob says:

    Cause 3 was the case for me when installing the evaluation of Sharepoint 2010 (enterprise version). This is a strange behaviour in my humble opinion. Just use:

    c:fooSharepointServer.exe /extract:c:foosharepointinstallfolder

  19. NaveenS says:

    Thanks, it worked.

    My issue is type: 3).

  20. Mubin says:

    Many thanks!!!!

    My Issue was type 3

  21. javed says:

    thanks………

    my issue is type 3.

  22. Ray Avila says:

    Neither of these worked for me.  I finally gave up and deleted Office 2010 entries (14) folder from the registry and it finally worked

  23. Johnjo says:

    This worked for me!  (where extracting utilities, like Winzip, Winrar, 7zip, failed)

    In Start > Run, drag and drop, or write, the (the path) which includes the executable file

    At the end of it, add this parameter: /extract:<path>.

    Then click Ok to extract the files to the <path>

    For example, entering /extract:C:Visio will put the setup files in the folder C:Visio [Note: There is NO SPACE between /extract: and C:]

    Go to the folder containing the extracted files and run the required setup file [normally setup.exe]

    Good Luck.