Jamie Ryan, CIO at Aspect, has written a great post about the benefits of replacing your legacy PBX or IP-PBX with Office Communications Server 2007 R2.
When I tell people that Aspect is the in the midst of a Microsoft Office Communications Server 2007 R2 rollout, they often ask me if we are really able to live without our PBX’s. Believe it or not, many times they look wistful when they ask the question. It’s almost like they equate PBXs with an old friend who is moving to a far off land and will be sorely missed. My answer is always the same. I’m actually happy to be rid of my PBXs. We had too many - from too many different vendors. They were not integrated. And, they were expensive to manage. Plus, technology has come so far in recent years – why would I stay with the old, when the new is here and better?