Lync 2013 basic client removes all telephony settings that were set using the Office 2013 Lync full client

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Issue:

Lync 2013 basic client removes all the telephony settings like call forwarding, Simring that were set using the Office 2013 Lync full client

Assessment :

  • User A sets call forwarding option to his Delegate User B using the Lync 2013 full client
  • User A then logs in to the Lync 2013 basic client
  • Lync 2013 basic client does not show the call forwarding settings at all ( as these features are not supported by the basic client )
  • Later User A logs in to the Lync 2013 full client and finds out that the settings have been removed altogether

Lync 2013 Basic client does not support the below features :

  •  Advanced call features (not available with all Office 365 subscriptions); advanced call features include team ring, call forwarding, simultaneous ring, voice mail, call park, call delegation, response groups, and remote call control
  • Calendar delegation
  • Gallery video view
  • OneNote sharing
  • Recording
  • Skill search (not available with Office 365)
  • Virtual Desktop Infrastructure (VDI) (not available with Office 365)

 Conclusion:

This issue is been escalated to Microsoft but there is no fix at this point. We have advised our customers to distribute Lync Full client for Enterprise Voice enabled users.