Run-time error: '438': Object doesn't support this property or method in Microsoft Call Quality Methodology Scorecard for Lync Server (CQM)

After installing MS14-082 (part of December 2014 Public Updates for Office) you might get the error run-time error '438': Object doesn't support this property or method, when clicking on the enable content button. If you click Debug you will see the reference shown below: The root cause of this appears to be related to problems mentioned in KB3025036 and…


Practical use of Call Quality Methodology

This post is authored by Henrik Jørgensen from Microsoft Services in Denmark. The following is based upon real life experience with the CQM framework from a Microsoft Consulting Services project. One of our customers reported bad experiences with Lync. Specifically the customer reported, that their end-users complained about problems with Audio and Video. The problems…


Microsoft Call Quality Methodology Scorecard for Lync Server

Yesterday we made version 2.2 of the Networking Guide available and it now includes the Microsoft Call Quality Methodology Scorecard for Lync Server. The Scorecard is used to implement Call Quality Methodology (CQM) as discussed in Appendix C of the Networking Guide. The new features in this version of CQM includes: PowerShell script to run…


Lync Call Quality Methodology sessions from various conferences

At the Lync Conference 2014, Andrew and I did two sessions on Call Quality Methodology (CQM): You Sound Marvelous Part 1 – An introduction to the Lync Call Quality Methodology You Sound Marvelous Part 2 – A deep dive into the Lync Call Quality Methodology SQL Queries and Data At TechEd North America 2014 Andrew…


Demo Queries from CQM presentations at Lync Conference 2014

At the Lync Conference 2014 in Las Vegas Andrew and I talked about Call Quality Methodology (CQM) in two sessions. In the session on the CQM queries I used 2 SQL Queries to show streams coming from a subnet and from a given user. I've attached the queries to this post. The queries are based…