Exchange 2016 OWA IM Integration to Skype for Business & Lync

In Exchange 2013 you have to edit the OWA web.config file to add the IM server and certificate that Exchange should use to connect to Skype for Business 2013 or Lync 2013. Exchange 2016 has changed how this is configured. Now you have to configure override settings for it and they are now stored in Active…


Microsoft Call Quality Methodology Scorecard for Skype for Business Server V1.5

Last week we released the new version of Call Quality Methodology (CQM). It is available here. Please give it a try! We have updated both the Call Quality Methodology and the Scorecard. The updated methodology and the documentation for the Scorecard have been combined into a single Word document (Microsoft Call Quality Methodology.docx in the…


Sample Call Quality Methodology Scorecard based on data from Call Quality Dashboard

Call Quality Dashboard (CQD) provides a Web API for access to the report Structure and Analysis Cube Data. The Portal element of CQD is built using this API. At the Ignite 2015 conference in our Skype for Business: Server Vital Signs session I showed how I had implemented a sample Call Quality Methodology (CQM) Scorecard…


Displaying Network and Building Information in the Call Quality Dashboard

In the Use Call Quality Dashboard TechNet section we describe the schema for additional tables in QoEArchive that CQD uses to store Network and Building information. The information can be used in the CQD Portal using the measurements/filters: [First Network Name].[Network Name] [First Network Name].[Network Type] [First Building].[Building Key] [First Building].[Building Name] [First Building].[Building Office…


Call Quality Dashboard Tips and Tricks

In this post I'll share some tips and tricks I've learned by working with the Call Quality Dashboard (CQD). I'll update it as I learn more. The TechNet documentation for CQD is here. First versus Second CQD has introduced the concepts of First and Second and you can use these in Dimensions and Filters. First…


Call Monitor in Skype for Business 2015

In Skype for Business 2015 we have introduced the Call Monitor, which is a window that will be shown, if the main conversation window becomes hidden by other windows. From the Call Monitor you can mute or end the call and in a video call it will also show the video stream. This is a cool…


Rate My Call in Skype for Business 2015

[Updated April 5, 2016 to include information related to Skype for Business Online] Skype for Business Server 2015 and Skype for Business 2015 implements the ability for users to rate their audio or video call experience. The user is presented with a form, which allow to give a 5-star quality rating from Really Bad (1…