Run-time error: '438': Object doesn't support this property or method in Microsoft Call Quality Methodology Scorecard for Lync Server (CQM)


After installing MS14-082 (part of December 2014 Public Updates for Office) you might get the error run-time error '438': Object doesn't support this property or method, when clicking on the enable content button. If you click Debug you will see the reference shown below:

The root cause of this appears to be related to problems mentioned in KB3025036 and here and performing the steps in the Resolution 1 section of the KB has fixed the issue.. 


Comments (38)

  1. Petri X says:

    Brilliant ! big thanks!

  2. Kamesh says:

    Greetings from Kamesh.

    I got the same error i followed the below steps and worked.
    To fix it, Please follow the below steps:
    Close all Office applications.
    username is your system login name.
    C:usersusernameAppDataLocalTempExcel8.0MSForms.exd
    C:usersusernameAppDataLocalTempVBEMSForms.exd

    In some excel version you will find both MSForms.exd and MSForms.exd in one location only that is C:usersusernameAppDataLocalTempExcel8.0
    Delete these 2 files and it will work.

    Restart your Office apps
    It will work now.

  3. Hao says:

    Very helpful. Many thanks!

  4. Billy says:

    You are a genius Kamesh. God bless you

  5. JM says:

    I got the same error and this also fixed my issue.

  6. ALE says:

    Thanks Kamesh, It really works!!!

  7. Marcos MF says:

    Genius!! Thanks a lot!

  8. Anil says:

    Thank you Very much Kamesh! I was much worried and was about to reinstall Office but your trick worked 🙂

  9. Anil says:

    Thank you Very much Kamesh! I was much worried and was about to reinstall Office but your trick worked 🙂

  10. venugopal says:

    Thanks a lot….

  11. Karla says:

    It really works!!! Thank you!!

  12. Shrey says:

    Works! Thank you!

  13. CSU4$ says:

    Worked great. Thanks.

  14. John says:

    Really struggled with this and I'm not very computer literate, so thanks a lot, a great help

  15. Frank says:

    wow thanks so much… works awesome 🙂

  16. dani says:

    It doesn't work at all

  17. Sushma says:

    It worked!!!, Thank you Kamesh!!!.

  18. Swap says:

    It worked .. thanks a ton !!

  19. marianne says:

    great help – thanks – I was ready to give up until I found your post!!! Many thanks!

  20. Venkat says:

    Thanks Kamesh, It really works!!!

  21. Ruibin says:

    Thanks Kamesh a lot.

  22. kilambi says:

    Perfect it works! super !

  23. tom says:

    Worked for me – Thank you.

  24. MihBambamObin says:

    Thanks it really works..genius!

  25. DJ says:

    worked like a charm

  26. mark - says:

    yes it did work like a charm

  27. manu says:

    Thanks.Its very helpful.

  28. zil says:

    Thank you very much!! Been having headache on how to solve the error. Your solution is awesome!!

  29. Cheryl says:

    Thank you! It worked for me too.

  30. solo says:

    Sorry it doesn't work for me .I use office 2010 .when I search as per the address that u post I got one file in both vibe and excel folder.even if I delete that file from both location it doesn't work.can you please make a little bit brief In order tto mitigate this problem

    Jens>Office 2010 is not supported by CQM Scorecard. Please use at least Office 2013 SP1.

  31. Ingried says:

    IT WORKS!!!!
    Thanks 🙂

  32. LuCas says:

    Thanks so much! It's working!

  33. Confused says:

    Didn't work for me….#darn

  34. Kevin says:

    Not works.After a restart the Excel, the file be created again.

  35. Vladimir says:

    I did this, first close all office application then find the file C:WindowsSysWOW64fm20.dll and delete or rename, next try to open you excel file with error, office will be update the file that before was deleted, now it will work.
    Thanks.

  36. zou says:

    It works, Thanks

  37. Deepak says:

    Didn't Work for me:(

  38. Jason says:

    It works, thx a lot.

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