At the Lync Conference 2014, Andrew and I did two sessions on Call Quality Methodology (CQM):
- You Sound Marvelous Part 1 - An introduction to the Lync Call Quality Methodology
- You Sound Marvelous Part 2 - A deep dive into the Lync Call Quality Methodology SQL Queries and Data
At TechEd North America 2014 Andrew and Kent did a session on CQM. It includes a deep discussion on how to troubleshoot packet loss reported by CQM and demonstrates the scorecard we are working on.