Call Quality Methodology (CQM)

During the last 6 months my colleagues Andrew, Brandon, Kent and I have been busy documenting the Call Quality Methodology or CQM as we call it. CQM is a holistic way to systematically define and assert call quality. CQM divides a Lync implementation into ten discrete areas that impact quality, defining targets and a remediation…


Microsoft Lync 2013 for Mobile and Passive Authentication

Introduction In Microsoft Lync 2013 for Mobile release 5.2 we are introducing support for passive authentication via Active Directory Federation Services (AD FS). It enables customers to sign in using other authentication methods than Active Directory including support for users, who don't know their Active Directory password. Kaushal gives a great overview about the feature…