I wanted to share a couple of new articles from our Microsoft IT Showcase team on Windows Phone and System Center Operations Manager.
How Microsoft Deployed Windows Phone to Employees
Cross-team collaboration, planning, and focused marketing were the keys to deploying and supporting Windows Phones successfully to permanent employees around the world. To date, the deployment has been remarkably smooth, support-call volume has dropped,
and employees are actively using their new phones, which enable them to work productively from the office or on the go.
Enhancing Service Support with System Center Operations Manager 2007 R2 and Management Packs
Microsoft IT created a workflow process that optimizes its implementation of Microsoft System Center Operations Manager 2007 R2 management packs into its enterprise monitoring service. The iterative process analyses and tunes the desired alerts, thresholds, and troubleshooting information for a particular service or application.
Technical Case Study