Thinking about the cloud (part 1).

I was telling someone recently that before I joined Microsoft I spent the late 1990s running a small training company. The number of employees varied, averaging out at a dozen or so. I delivered training, did the business management, helped the win over customers and I looked after the IT. It was like doing two…

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An unexpected call from a help desk? Hang up.

My phone rang: it was my dad. Father/son combinations don’t ring to chat like mother/daughter ones do, and Dad had been having computer problems. Specifically, Excel had been crashing but managing to recover his work. Each time it had offered to send data to Microsoft and each time he had declined. Then his phone had…

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