I recently blogged about reactivating software - having rebuilt my computer I needed to get my activation keys for Mind Genius and Capture One reset. Neither was a huge problem - a quick e-mail, wait a couple of business hours and and I'm back in business. (A pain if your working out of hours but hey.). A year or so ago my phone died and I had to go through the some process with my ALK co-pilot sat nav software. Again it just took a quick e-mail.
I've been listening to a colleague trying to do the same for TomTom after his phone needed to be replaced (he's had some bad luck and this isn't the first replacement).
- He mailed them. No good. They wanted proof of a replacement
- He sent them the delivery note for the replacement phone. Not good enough
- He got the phone company to e-mail them. Not good enough. Sender IDs can be spoofed.
(So reply and ask the sender if it was genuine !)
- He's got to get something on headed paper to fax though (as if that can't be faked).
In the time that has been wasted (and remember he has no sat-nav at all while this is going on) he could have activated vista over the phone a few dozen times. It's taken me less time to build my vista machine, activate it and reactive Mind Genius and Capture one. I think he might be switching to Co-pilot (especially as TomTom have told him his version is going out of support shortly).