The Role of Information Technology in Today’s Economy

There seems to be a steady stream of books published on the role of Information Technology within the business it supports. The role of IT is constantly evolving and has changed significantly from the days when the IT organization was often referred to as “data processing.” Today, in many industries, IT enables some businesses to…

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ROI is Dead – Long Live ROI!

For years, organizations have been chasing the holy grail of “ROI on IT investments”.  The typical approach has been focused on the TCO (“Total Cost of Ownership”) methodology, wherein one measures the current annualized cost of the IT environment, the future/anticipated (and presumably lower) annualized cost of the IT environment, and then seeks to calculate…

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