The Service-Oriented Business: Part 2

Fast forward four years. It’s 2009. Remember that you’re Sara, the CIO of a mid-to-large retail company. You have many accomplishments that the business leadership team (and Board of Directors) has recognized: a streamlined supply-chain management system that reduces costs and out-of-stock conditions in stores, expanded your ecommerce presence to Europe, and improved the service…


The Service-Oriented Business: Part 1

It’s 2005 Imagine you’re Sara, the CIO of your retail company with 10,000 employees. You have 500 employees within IT reporting to you. Your manager, Fred, the CFO, calls you into your office and asks: “Sara, how many applications does IT support?” My first thoughts (as Sara) are: “why is he asking? Is there a…

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The Role of Information Technology in Today’s Economy

There seems to be a steady stream of books published on the role of Information Technology within the business it supports. The role of IT is constantly evolving and has changed significantly from the days when the IT organization was often referred to as “data processing.” Today, in many industries, IT enables some businesses to…

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