Practices vs. Processes

In the world of IT as in most industries, the term “Best Practice” is often used to describe a set of activities that a business would consider as representing the most effective set of activities for achieving a particular goal. But what about all those other activities that are not considered “best practice”? I would…

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Application Criticality

I recently completed a study of over 500 US-based customers in which I wanted to understand: what types of applications are being delivered and managed generally, how much does it cost to deliver and manage those applications how are web services being used how well are cloud computing solutions being adopted In my first post…

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Managing Services, not Apps

I’m currently conducting a study that looks at understanding how enterprise businesses build, deploy, and manage their line-of-business applications. As part of the study, I interchange the notion of an “Application” with a “Service”. The two are not really the same; in my world a “service” is an application that has added customer-focused attributes such…

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Web Services Adoption Increases – Management Focus Does Not

In a recent study of enterprise customers, I found that most reported an increase in the adoption of web services in the coming year. While that may not be a big surprise, what I found surprising was the lack of a commensurate focus on management practices of those services. Activities such as service discovery, implementations…

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soa Not SOA Is The Ticket

In my last post I referred to a study my team was conducting around SOA and web services management patterns. The high-level purpose of the study was to gain insight around: whether service-orientation practices were being used for building web services (as opposed to simply building a bunch of independent services), what service-orientation practices were…

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[Web] Services are at the tip of the app management spear…maybe

I’m in the process of studying what web services (now just called ‘services’) management costs IT organizations. Specifically, I’m looking at what the various cost factors are considering both an environment with a service-orientation mindset (SOA, ESB, SOI) and without. One thing I’m seeing so far is that the service discovery aspect is significant. Many…

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The Role of Information Technology in Today’s Economy

There seems to be a steady stream of books published on the role of Information Technology within the business it supports. The role of IT is constantly evolving and has changed significantly from the days when the IT organization was often referred to as “data processing.” Today, in many industries, IT enables some businesses to…

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New Virtualization site released

Further to my on-going threads re virtualization – make sure that you have checked out the latest update on Virtualization and its benefits that has just been released in the new Microsoft Virtualization site.  The link is http://www.microsoft.com/virtualization. There is great data now available re the benefits that are being achieved by our customers using…

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Microsoft and the War on Cost

Hello to everyone, and our thanks for stopping by our blog. My name is Elliott Morris, and I have the privilege of managing the War on Cost team and working with Brett, Bruce and Erik. Before I start adding posts to our blog, let me tell you a little more about the War on Cost…

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IT Managers: What do you expect when developers aren’t incented to build manageable applications?

Greetings everyone. I’m Erik Svenson, a biz value strategist in the System Center team at Microsoft and I focus on application platform management costs. I posted a couple weeks ago about the different types of apps out there (web, RIA, rich client, etc.). In all cases, they suffer from one common, cultural issue that plagues…

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