Hire for Empathy, Teach for Tech: Next-Generation Skills for IT Service Desk Professionals

Jarod Greene is the Vice President of Product Marketing for Cherwell Software,™ a leader in IT service management (ITSM) and business enablement solutions. As a former Gartner® analyst, Jarod spent ten years covering the ITSM industry, with a focus on processes, organizational structure and enabling technologies.   In our current tech landscape of apps, cloud service providers and…

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EVENTS: Availability on Demand – almost infinite scale and secure/encrypted/long term retention of data – hands on event on using the Microsoft Cloud to support your DR strategy

  Using Microsoft datacenters as an integral part of your Disaster Recovery Plan:   Free hands-on event   Do you want to learn about new disaster recovery options from Microsoft experts? Have you been putting off trying new technology due to time pressures or not knowing where to start? Do you think your disaster recovery…

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What IT Can Learn From Marketing – “How can my team improve its standing within the business?”

IT organizations have been asking this question for 20 years, if not more. Yet with all the advancements in technology, business intelligence and executive leadership skills, why hasn’t this question been put to rest?   The factors hindering IT’s efforts in this area have shifted over time, but over the last several years, the race…

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