Hire for Empathy, Teach for Tech: Next-Generation Skills for IT Service Desk Professionals

Jarod Greene is the Vice President of Product Marketing for Cherwell Software,™ a leader in IT service management (ITSM) and business enablement solutions. As a former Gartner® analyst, Jarod spent ten years covering the ITSM industry, with a focus on processes, organizational structure and enabling technologies.   In our current tech landscape of apps, cloud service providers and…

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EVENTS: Availability on Demand – almost infinite scale and secure/encrypted/long term retention of data – hands on event on using the Microsoft Cloud to support your DR strategy

  Using Microsoft datacenters as an integral part of your Disaster Recovery Plan:   Free hands-on event   Do you want to learn about new disaster recovery options from Microsoft experts? Have you been putting off trying new technology due to time pressures or not knowing where to start? Do you think your disaster recovery…

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What IT Can Learn From Marketing – “How can my team improve its standing within the business?”

IT organizations have been asking this question for 20 years, if not more. Yet with all the advancements in technology, business intelligence and executive leadership skills, why hasn’t this question been put to rest?   The factors hindering IT’s efforts in this area have shifted over time, but over the last several years, the race…

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Modernizing Your Infrastructure with Hybrid Cloud – Step-by-Step: Monitoring Hybrid Cloud with System Center 2012 R2 (Part 26)

In today's article in our Modernizing Your Infrastructure with Hybrid Cloud series, Dan Stolts steps through the configuration of System Center 2012 R2 for monitoring workloads cross-premises in the Hybrid Cloud.  Step-by-Step: Monitoring Hybrid Cloud with System Center 2012 R2 From Dan's article: "Hybrid Cloud monitoring tools give us the capability of seeing ALL of…


Modernizing Your Infrastructure with Hybrid Cloud – Configuration Management with PowerShell Desired State Configuration (Part 25)

Make it so! Traditional configuration management of server and application workloads can be complicated. In the past, configuration management has often required us to build and maintain lots of scripts with complex conditional logic to handle all possible states of a server when deploying a new configuration to it.  PowerShell Desired State Configuration (DSC) simplifies…


Modernizing Your Infrastructure with Hybrid Cloud – Getting Started with Hybrid Cloud Automation (Part 24)

When migrating to Hybrid Cloud, developing automated standards for provisioning and managing application workloads is key to accelerating the predictable deployment of new business solutions.  As you begin developing scripts and workflows, being able to do so with consistency across on-premises datacenters and public cloud platforms is important to promote reusability and agility when migrating…


Modernizing Your Infrastructure with Hybrid Cloud – Hybrid Cloud Management and Automation (Part 22)

In today's episode in our Modernizing Your Infrastructure with Hybrid Cloud series, Yung Chou and I demonstrate ways in which you can manage and automate your hybrid cloud environment. Join us for this demo-heavy session as we showcase System Center, Microsoft Azure and Azure Pack, as well as PowerShell for Azure, PowerShell DSC for configuration…