Hire for Empathy, Teach for Tech: Next-Generation Skills for IT Service Desk Professionals

Jarod Greene is the Vice President of Product Marketing for Cherwell Software,™ a leader in IT service management (ITSM) and business enablement solutions. As a former Gartner® analyst, Jarod spent ten years covering the ITSM industry, with a focus on processes, organizational structure and enabling technologies.   In our current tech landscape of apps, cloud service providers and…

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Modernizing Your Infrastructure with Hybrid Cloud – Configuration Management with PowerShell Desired State Configuration (Part 25)

Make it so! Traditional configuration management of server and application workloads can be complicated. In the past, configuration management has often required us to build and maintain lots of scripts with complex conditional logic to handle all possible states of a server when deploying a new configuration to it.  PowerShell Desired State Configuration (DSC) simplifies…