Hire for Empathy, Teach for Tech: Next-Generation Skills for IT Service Desk Professionals

Jarod Greene is the Vice President of Product Marketing for Cherwell Software,™ a leader in IT service management (ITSM) and business enablement solutions. As a former Gartner® analyst, Jarod spent ten years covering the ITSM industry, with a focus on processes, organizational structure and enabling technologies.   In our current tech landscape of apps, cloud service providers and…

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