Known issue: Two Edge settings for Windows 10 do not work as expected in Intune

If you have Edge browser settings configured for Windows 10 profiles in the Intune console, note that there are a couple of bugs we’ve discovered. The two settings listed below do not currently work as expected: Pop-ups: When this setting is set to ‘Block’, pop-ups are not actually blocked on devices that are targeted with…


Choosing the right Terms solution for your organization

If you are an existing Intune customer, you may already be enforcing acceptance of your company terms using Intune’s Terms and Conditions feature. We are excited to provide you with a new option built upon Conditional Access that includes richer compliance controls. Azure Active Directory (Azure AD) has built their Terms of use feature to…


Support tip: Navigating the new Single App mode for Company Portal

With Intune support for Multi-token DEP, admins are given the option of authenticating with Company Portal when enrolling devices with user affinity as we’ve shared previously in our blog post. After a recent Intune release, admins have the ability to lock Company Portal in Single App mode so users have to sign in to the…


Support Tip: Where to Schedule iOS Policies

The “Update policies for iOS” blade in Intune allows admins to force iOS devices in supervised mode to automatically install the latest OS update, as outlined in our documentation here: Configure iOS update policies in Intune. One of the settings- “Delay visibility of software updates”- allows admins to defer software update visibility to end user…


Known issue: Certificate-based authentication issue with Pulse Secure 7.0.0 for iOS and Check Point Capsule Connect versions 1.600 for iOS

There are issues with certificate-based authentication when using the Pulse Secure VPN client for iOS, version 7.0 and Check Point Capsule Connect version 1.600 for iOS. Specifically, both VPN clients may report that the certificate is missing from the device, even when the certificate has been properly delivered. These issues impact Intune in addition to…


Resolved – Known Issue: Unable to install Word from Intune on iOS

Resolved!  Apple has released a fix!   We recently posted IT148224 on the M365 Service Health Dashboard to let customers know there’s a known issue whereby users may be unable to install Microsoft Word on iOS using the Intune service. This issue is not limited to Intune; there’s other MDM providers affected. We have reached…


Coming soon: New Intune support experience for Premier customers

Microsoft Premier customers use the Microsoft Premier Online (MPO) portal at premier.microsoft.com for Premier support services, including creating support requests for Intune. Starting on December 3, 2018, if you are a Premier customer using Intune, you will be able to create support requests only in Intune on Azure (portal.azure.com). The new experience Submitting a support…


Known Issue: Updates are not installed for iOS devices 11.4 and higher

We’ve noticed an issue with updates being installed in some iOS devices. This has been seen in devices with iOS 11.4 and higher that are in a locked state and have a passcode set. Admins may see an error in the Intune admin console when they schedule software updates for these devices and updates will…