Support Tip: Where to Schedule iOS Policies

The “Update policies for iOS” blade in Intune allows admins to force iOS devices in supervised mode to automatically install the latest OS update, as outlined in our documentation here: Configure iOS update policies in Intune. One of the settings- “Delay visibility of software updates”- allows admins to defer software update visibility to end user…


Support Tip: Ignite 2018

Heading to Ignite? Do you have Intune support questions? Intune Support-as-a-Feature experts (including many of the folks behind the @IntuneSuppTeam and this blog) will be at Ignite and would be happy to answer any Intune supportability questions you have. The team will be helping our peers in engineering staff the Intune booth on the show floor. Feel…


Known Issue: PIN Prompt for Intune Managed Apps

Intune App Protection Policies (APP, also known as MAM) introduced a product enhancement to request the user PIN when biometric information changes on iOS (TouchID/FaceID) to further protect organizational data. The change introduced a bug that causes Intune APP to incorrectly detect a biometric change and prompt the user with a PIN challenge. This PIN…


Intune Plan for Change: Nearing End of Support for Windows 7

Today, we’re posting the following message on the Office Message Center. We also wanted to build out an FAQ and answer any questions you may have (well, those that Intune can answer) on this upcoming change. We’ll update this blog post and plan to add an FAQ as questions or clarifications are requested.   Intune…


Support Tip: Intune Support for iOS 12

By Ele Ocholi | Intune Sr. PM Updated 9/18 – fix rolled out; known issue removed. Updated 9/14/18 with a known issue. Fix is in production, but it’s in safe rollout.   Apple will soon release iOS 12. All existing Intune mobile device management (MDM) and App Protection Policies (APP, also known as MAM) scenarios…


Move from Hybrid Mobile Device Management to Intune on Azure

Today we posted a service change announcement in the Office Message Center to customers using Hybrid Mobile Device Management (MDM). The message we posted is shared below. Following the announcement, we’ve included answers to frequently asked questions. If you’ve got any additional questions, reach out to us through your Microsoft Account representative, FastTrack for Microsoft…


Support Tip: Requesting FastTrack Assistance

We’ve had a few questions recently about FastTrack. You can use the Enterprise Mobility + Security (EMS) FastTrack Center Benefit when you purchase at least 150 licenses for EMS or any of its individual cloud services in an eligible plan. You then work with FastTrack Specialists to assess, remediate, enable, and drive usage of those…


Support Tip: Troubleshooting a Common Intune SCEP and NDES Server Issue

By Iain Greer | Intune Software Engineer In this support tip, we share details about a common problem that customers run into when setting up or continuing to run the NDES connector. I personally ran into this and spent some time troubleshooting in my own test environment. Unfortunately, we cannot add in a useful error…