Support Tip: Conditional Access policies for Intune will now be available in Azure Active Directory

We recently posted a Message Center post reminding you about the Conditional Access policies move from v1 to v2 and re-iterated the impact to Intune admins. In this support blog, we share a few frequently asked questions related to CA policies and Intune. We will keep this post updated as we hear more questions from…


Support Tip: New Intune Diagnostic Console for Log Submission in the Intune Managed Browser

By David Meyerson |  Software Engineer With the latest release of Intune Managed Browser (Version 1.2.8+), diagnosing issues with all Intune App Protection Policy enrolled apps (also known as MAM-enrolled apps) is easier than ever for you – the Intune Admin – and end users on iOS. The Intune Diagnostic Console streamlines log collection and submission….


Support Tip: Setting up communication between MAM-managed and MDM-managed apps

Updated 11/2/17 with the Office Message Center post details. Updated 11/17 with new section on corporate data. We hear occasionally from customers that they want apps managed by App Protection – better known as Mobile Application Management (MAM) – to allow communication with apps managed by Mobile Device Management (MDM) on iOS devices. Let’s say…


Support Tip: Intune Support for iOS 11

By Derrick Isoka | Sr. PM & Andy Cerat | Sr. PM Updated 9/13 with a comment on modern auth. Updated 9/20 with a known issue with the Apple mail app in iOS 11 and O365. Updated 10/3 with confirmation that 11.0.1 fixes the known client issue. Updated 10/16 with a new known issue. As announced…


Support Tip: Known issue in macOS Conditional Access Preview

Intune and Azure AD recently released the public preview for macOS Conditional Access (CA) which extends the way we can help secure resources in the cloud and now on Macs. Administrators can now restrict access to Intune-managed macOS devices using device-based conditional access according to their organization’s security guidelines. However, we have a known issue…


Support Tip: Steps to Decrypt and Reencrypt a BitLockered Device & Intune

In this post, we’re sharing where to find a list of BitLockered devices in the Intune console and pulling together two different ways to decrypt and reencrypt a BitLockered device. First off, to find which devices are BitLockered in console, just go to Device configuration-Profiles, select your Endpoint protection profile, then in the blade that extends out,…


Known Issue: Device OS Counts in the Intune on Azure Console

By Murali Krishna Hosabettu Kamalesha | Sr. PM We’ve heard a few questions regarding the Enrollment versus Device OS Distribution. First off – it’s not you. Today, these graphics are displaying information that’s inconstant with each other. We’ve got a bug we’re resolving in the “Devices OS Distribution” chart that is found under the Overview section…


Demystifying Service Health for Microsoft Intune

In this post, we share details on service-impacting incident response and service health for Intune. While we always want the service to be 100% available, there are infrequent times when we experience a service incident. The goal of this blog post is to demystify the experience. Below, we walk you through: Who’s working on an…


New Android Company Portal Workflow

Based on your feedback, we’ve modified when end users see the Mobile Device Management (MDM) enrollment button in the Android Company Portal app. The blog post shares the changes to the workflow including screen shots. If an end-user has enrolled an app that supports App Protection Policies (also known as MAM), the Company Portal app…


How to Tell if Your Intune Account Has Been Migrated

Updated 6/7/17 with additional information. Fixed a few links on 6/28/17. After you’ve removed any configuration issues that might block your migration from Intune groups to Azure Active Directory (Azure AD) groups, you may be wondering how you’ll know you’ve been migrated. Here’s what to look for. When you first open the Silverlight Intune console…