Support Tip: Error with Intune and Office Click-to-Run

Updated: 6/19/18 – One update has been made; another change is rolling out this week and the combination of the two address this known issue. Appreciate your patience!   We’ve received a few cases recently related to Office Click-to-Run (C2R), using the Office Deployment Toolkit (ODT), and deployed through Intune. Customers have reported receiving the following error on…


Intune moving to TLS 1.2 for encryption

Starting on October 31, 2018, Intune will move to just support Transport Layer Security (TLS) 1.2 to provide best-in-class encryption, to ensure our service is more secure by default, and to align with other Microsoft services such as Microsoft Office 365. Office has published a support post here: https://support.microsoft.com/help/4057306/preparing-for-tls-1-2-in-office-365 that discusses much of the details…


Support Tip: GDPR – What you need to know and how to learn more

We’ve gotten several cases asking about General Data Protection Regulation (GDPR) recently; we know it’s top of mind for many of you. In this post, we share many documentation links to help you navigate Intune and Enterprise Mobility + Security (EMS) GDPR compliance. As of May 25, 2018 many organizations are required to be GDPR…


Support Tip: Move your legacy Intune compliance policies and fix your configuration policies today

A few Intune customers recently received a message center post sharing information about Silverlight-based Intune compliance policies or configuration polices. If there was an action for you to take, that’s called out in the message center post. In this support tip, we’ll keep it up-to-date with additional screen shots as more reporting becomes available and…


Support Tip: Keeping Up-to-Date on Intune Service Change Communications

5/9/18: Updated to add link to blog post We briefly outline where we communicate about service changes in documentation and in the Support Blog post on Demystifying Service Health for Microsoft Intune. However, we heard from many of you that while it was helpful to deep dive into service health – both planned maintenance and…


Troubleshooting Windows device enrollment problems in Microsoft Intune

The Intune product support team has created a step-by-step troubleshooting guide available here that will walk you through troubleshooting Windows device enrollment problems in Microsoft Intune. You can select from a number of different problem descriptions and errors, and the guide will then suggest the appropriate troubleshooting path to follow. We are excited to offer this…


Support Tip: Cisco AnyConnect Client for iOS, version 4.0.7 and higher

We recently shared that Intune will now support Cisco AnyConnect 4.0.7 and higher for iOS. In this post, we provide more information on the process of switching from Cisco Legacy AnyConnect (4.0.5 and earlier) to the new AnyConnect app and also document one known issue related to NAC. What’s New? If you were unaware, last…


Support Tip: iOS 11.3 and Native Contacts App

We’ve received a few customer calls about iOS 11.3 and contact data. With iOS 11.3, Apple introduced a new security feature that changed the way mobile device management (MDM) works with the native contacts app. Apple now prevents contacts in managed accounts from being used in unmanaged apps/accounts. This new security feature changes how MDM…


Support Tip: Android VPN profiles require end user permission before installation

We thought it would be helpful to share with you some details about the flow for VPN profile installation on Android devices. Most clients like Cisco, SonicWall, Check Point, Citrix and F5 Networks have a setting that prevents external control by outside applications unless the end user explicitly enables it. This setting needs to be…


Known Intune Issue: iOS PKCS certificate policy

We’re sharing a tip that came out of a recent case with a customer where we were investigating a problem with their PKCS certificates. While we didn’t get any additional customer calls on this topic, we thought it would be good to post what we shared with the customer in case you were troubleshooting your own custom subject name PKCS…