Intune and the APNs certificate: FAQ and common issues

Hello everyone,Here in the Intune support organization, we often get questions relating to the Apple MDM push certificate – also known as the Apple Push Notification service (APNs) certificate – and how it plays a role in managing iOS devices. We have a lot of great documentation on this, for example our article here, but…


Troubleshooting Windows device enrollment problems in Microsoft Intune

The Intune product support team has created a step-by-step troubleshooting guide available here that will walk you through troubleshooting Windows device enrollment problems in Microsoft Intune. You can select from a number of different problem descriptions and errors, and the guide will then suggest the appropriate troubleshooting path to follow. We are excited to offer this…


Support Tip: iOS 11.3 and Native Contacts App

We’ve received a few customer calls about iOS 11.3 and contact data. With iOS 11.3, Apple introduced a new security feature that changed the way mobile device management (MDM) works with the native contacts app. Apple now prevents contacts in managed accounts from being used in unmanaged apps/accounts. This new security feature changes how MDM…


Known issue with file sharing in OneDrive

We’ve noticed an issue in Intune, around how files are shared in OneDrive. The reason for this is that OneDrive has changed how files are made available to FileApp. We’re working on fixing the issue but we’re sharing some details with you in this post, so you can be aware of it. File sharing with…


Known Intune Issue: iOS PKCS certificate policy

We’re sharing a tip that came out of a recent case with a customer where we were investigating a problem with their PKCS certificates. While we didn’t get any additional customer calls on this topic, we thought it would be good to post what we shared with the customer in case you were troubleshooting your own custom subject name PKCS…


Troubleshooting iOS device enrollment problems in Microsoft Intune

The Intune product support team has created a step-by-step troubleshooting guide available here that will walk you through troubleshooting iOS device enrollment problems in Microsoft Intune. You can select from a number of problem descriptions and errors, and the guide will then suggest the appropriate troubleshooting path to follow. We are excited to offer this new…


PFX certificates issued using the Intune Certificate Connector: Fix your Intune Migration Configuration Issues

During the migration process, we identified a few dozen accounts that would have problems with certificate hashes after being migrated. We put those accounts on hold and came up with a fix for the issue, but before the fix can take effect, all PFX policies have to be regenerated. You can regenerate the policy yourself,…


Known Issue: Device OS Counts in the Intune on Azure Console

By Murali Krishna Hosabettu Kamalesha | Sr. PM We’ve heard a few questions regarding the Enrollment versus Device OS Distribution. First off – it’s not you. Today, these graphics are displaying information that’s inconstant with each other. We’ve got a bug we’re resolving in the “Devices OS Distribution” chart that is found under the Overview section…