Known issue: Two Edge settings for Windows 10 do not work as expected in Intune

Updated 11/1/2018: This blog article has been moved to the new blogging platform: https://techcommunity.microsoft.com/t5/Intune-Customer-Success/Known-issue-Two-Edge-settings-for-Windows-10-do-not-work-as/ba-p/280187 . Please continue the conversation over there.   If you have Edge browser settings configured for Windows 10 profiles in the Intune console, note that there are a couple of bugs we’ve discovered. The two settings listed below do not currently…


Known issue: Certificate-based authentication issue with Pulse Secure 7.0.0 for iOS and Check Point Capsule Connect versions 1.600 for iOS

There are issues with certificate-based authentication when using the Pulse Secure VPN client for iOS, version 7.0 and Check Point Capsule Connect version 1.600 for iOS. Specifically, both VPN clients may report that the certificate is missing from the device, even when the certificate has been properly delivered. These issues impact Intune in addition to…


Known Issue: Updates are not installed for iOS devices 11.4 and higher

We’ve noticed an issue with updates being installed in some iOS devices. This has been seen in devices with iOS 11.4 and higher that are in a locked state and have a passcode set. Admins may see an error in the Intune admin console when they schedule software updates for these devices and updates will…


(Updated) Known Issue: Intune-managed store app installs failing on iOS 11.3.1 and 11.4 when Face ID or Touch ID are enabled for iTunes and App Store

Update: This issue has been fixed by Apple in iOS 12 Beta 6. Please update your iOS devices to iOS 12 when it is released. We will monitor future betas to ensure that the fix continues to work. Note that Apple has not yet announced a date for when iOS 12 will be released. This issue…


Intune and the APNs certificate: FAQ and common issues

Hello everyone,Here in the Intune support organization, we often get questions relating to the Apple MDM push certificate – also known as the Apple Push Notification service (APNs) certificate – and how it plays a role in managing iOS devices. We have a lot of great documentation on this, for example our article here, but…


Troubleshooting Windows device enrollment problems in Microsoft Intune

The Intune product support team has created a step-by-step troubleshooting guide available here that will walk you through troubleshooting Windows device enrollment problems in Microsoft Intune. You can select from a number of different problem descriptions and errors, and the guide will then suggest the appropriate troubleshooting path to follow. We are excited to offer this…


Support Tip: iOS 11.3 and Native Contacts App

Updated 8/15/18: Added an additional scenario in Step 5 after a recent case. We’ve received a few customer calls about iOS 11.3 and contact data. With iOS 11.3, Apple introduced a new security feature that changed the way mobile device management (MDM) works with the native contacts app. Apple now prevents contacts in managed accounts…


Known issue with file sharing in OneDrive

We’ve noticed an issue in Intune, around how files are shared in OneDrive. The reason for this is that OneDrive has changed how files are made available to FileApp. We’re working on fixing the issue but we’re sharing some details with you in this post, so you can be aware of it. File sharing with…


Known Intune Issue: iOS PKCS certificate policy

We’re sharing a tip that came out of a recent case with a customer where we were investigating a problem with their PKCS certificates. While we didn’t get any additional customer calls on this topic, we thought it would be good to post what we shared with the customer in case you were troubleshooting your own custom subject name PKCS…


Troubleshooting iOS device enrollment problems in Microsoft Intune

The Intune product support team has created a step-by-step troubleshooting guide available here that will walk you through troubleshooting iOS device enrollment problems in Microsoft Intune. You can select from a number of problem descriptions and errors, and the guide will then suggest the appropriate troubleshooting path to follow. We are excited to offer this new…