Troubleshooting Windows device enrollment problems in Microsoft Intune

The Intune product support team has created a step-by-step troubleshooting guide available here that will walk you through troubleshooting Windows device enrollment problems in Microsoft Intune. You can select from a number of different problem descriptions and errors, and the guide will then suggest the appropriate troubleshooting path to follow. We are excited to offer this…


Support Tip: iOS 11.3 and Native Contacts App

Updated 8/15/18: Added an additional scenario in Step 5 after a recent case. We’ve received a few customer calls about iOS 11.3 and contact data. With iOS 11.3, Apple introduced a new security feature that changed the way mobile device management (MDM) works with the native contacts app. Apple now prevents contacts in managed accounts…


Troubleshooting iOS device enrollment problems in Microsoft Intune

The Intune product support team has created a step-by-step troubleshooting guide available here that will walk you through troubleshooting iOS device enrollment problems in Microsoft Intune. You can select from a number of problem descriptions and errors, and the guide will then suggest the appropriate troubleshooting path to follow. We are excited to offer this new…


The Intune Company Portal app for Android is available for download in China

Just a quick note to let you know that we are publishing the Microsoft Intune Company Portal app for Android for download in China. However, because the Google Play Store is currently not available in China, Android devices must obtain apps from the Chinese app marketplaces. The Intune Company Portal app for Android is available for…


KB: Devices continue to try to enroll in a cancelled Intune subscription

We recently published a new KB article regarding a scenario where devices still attempt to enroll in a Microsoft Intune subscription even though it has been cancelled. It’s not terribly common but we’ve seen it a few times now. The issue is that if you switch your MDM provider from Microsoft Intune to another company,…


KB: Windows 7-based computers with lots of superseded updates stop reporting to the Microsoft Intune console

You may encounter a situation where Microsoft Intune clients experience one or more of the following symptoms: They suddenly stop reporting to the Microsoft admin console.  They experience high CPU utilization. Applications install slowly when they’re installed through the Intune portal. The Microsoft Intune Center triggers the following error: An error occurred while updating your…


Windows 10 device appears as Mobile Device when enrolled via Mobile Device Management

Here’s a quick tip for you on enrolling Windows computers in Microsoft Intune. When you enroll a Windows 10-based device using Mobile Device Management, remember that the device gets enrolled as a mobile device and does not appear as a “Computer” device type in Microsoft Intune as you might expect. Instead, the device appears under…


KB: The Microsoft Intune admin console displays the alert “Mobile policy deployment is delayed”

Just a quick FYI on a new KB article that was published. You see the following warning in the Microsoft Intune admin console: Mobile policy deployment is delayed This can occur if there’s a problem with the Exchange Connector and a mobile policy deployment is not successfully transmitted to Microsoft Exchange Server for over four…


KB: How to sign the XAP and AppX versions of the Microsoft Intune Company Portal application

Just a quick note to let you know that we published a new KB article that describes how to sign the XAP and AppX versions of the Microsoft Intune Company Portal application. The Microsoft Intune Company Portal app helps users search, browse and install apps made available to them by their company through the Microsoft…


KB: Company Portal apps for Windows 8 and Windows Phone 8 move to sustaining mode on January 1, 2016

Just a quick note to let you know that beginning January 1, 2016, Microsoft will release only critical security fixes for the Microsoft Intune Company Portal apps for Windows Phone 8 and Windows 8. These apps will continue to be supported on the Windows Phone 8 and Windows 8 platforms, respectively. For complete details please…