PFX certificates issued using the Intune Certificate Connector: Fix your Intune Migration Configuration Issues

During the migration process, we identified a few dozen accounts that would have problems with certificate hashes after being migrated. We put those accounts on hold and came up with a fix for the issue, but before the fix can take effect, all PFX policies have to be regenerated. You can regenerate the policy yourself,…


Support Tip: Steps to Decrypt and Reencrypt a BitLockered Device & Intune

In this post, we’re sharing where to find a list of BitLockered devices in the Intune console and pulling together two different ways to decrypt and reencrypt a BitLockered device. First off, to find which devices are BitLockered in console, just go to Device configuration-Profiles, select your Endpoint protection profile, then in the blade that extends out,…


Using the New Role Based Access Controls in Intune

By Dave Randall | Sr. PM I’m Dave, a Program Manager in the Intune team. Many of you – our customers and partners – are now using the Azure Portal to manage Intune. One new area of functionality is role based access control (RBAC). This feature offers much greater flexibility and control to ensure your IT…


Removing Access Control from Mobile Device Management for Office 365

Author: Joel Stevens | Microsoft Support Escalation Engineer When you activate the Mobile Device Management (MDM) for Office 365 service, you are prompted to create a Device Management Security Policy. The mobile devices for users that you target with this policy will be quarantined, and the user will be sent an email asking them to…


Using the Microsoft Graph API to access data in Microsoft Intune

Although for most administrators the Microsoft Intune administration console will be the primary method of looking at information in Microsoft Intune, developers and IT pros that have a level of technical knowledge to understand REST API calls may use Microsoft Graph to query data from the service backend of Intune. Microsoft Graph exposes multiple API’s…


Support Tip: Another way to access Intune service health and notifications for your organization

~ Chaohao Xu | Sr. Software Engineer As you may have already seen, we are migrating our service health data into the Office 365 management portal. We will also be utilizing the Office 365 portal for posting messages, including those for service deployments. One benefit of this move is that your enterprise can now access the service…


Support Tip: Best Practices for Intune Software Distribution to PC’s

~ Joel Stevens | Support Escalation Engineer This articles describes tips and recommended best practices for distributing a software or update package to PC clients using Microsoft Intune. Note that in this particular example we are talking about full PC clients rather than MDM enrolled Windows desktops. For more information on the various options for…


How Microsoft IT uses Intune to make BYOD easy and secure

Microsoft Intune makes it convenient to bring your own device to work, and now you can see how Microsoft IT does it in three new videos just released on Channel 9. Microsoft IT uses Intune to help ensure that personal devices adhere to corporate security policies without accessing your personal files, and in the first…


Support Tip: End users are unable to postpone reboots for mandatory updates

~ Joel Stevens | Support Escalation Engineer One of the more common scenarios we encounter here in product support is that Windows desktop agent-managed computers are being forced to reboot with no option to postpone. There are several possible causes for this behavior but before we talk about mitigation, I’d like to cover some Windows…


Expedite your Microsoft Intune Support Call

When contacting Microsoft Support for help with Microsoft Intune, Enterprise Mobility Suite (EMS), Mobile Device Management (MDM) or Mobile Application Management, there are a few things that will help expedite a resolution for your incident. We are here to help, and providing us with this information up front is a great way to gain momentum…