Known Issue: Updates are not installed for iOS devices 11.4 and higher

We’ve noticed an issue with updates being installed in some iOS devices. This has been seen in devices with iOS 11.4 and higher that are in a locked state and have a passcode set. Admins may see an error in the Intune admin console when they schedule software updates for these devices and updates will…


Move from Hybrid Mobile Device Management to Intune on Azure

We have moved the Intune Support Blog onto the new TechCommunity platform: https://techcommunity.microsoft.com/t5/Intune-Customer-Success/bg-p/IntuneCustomerSuccess. This post will now stay updated at: https://techcommunity.microsoft.com/t5/Intune-Customer-Success/Move-from-Hybrid-Mobile-Device-Management-to-Intune-on-Azure/ba-p/280150. Join the conversation on that platform or follow us on twitter @IntuneSuppTeam.   Today we posted a service change announcement in the Office Message Center to customers using Hybrid Mobile Device Management (MDM). The…


Support Tip: Requesting FastTrack Assistance

We’ve had a few questions recently about FastTrack. You can use the Enterprise Mobility + Security (EMS) FastTrack Center Benefit when you purchase at least 150 licenses for EMS or any of its individual cloud services in an eligible plan. You then work with FastTrack Specialists to assess, remediate, enable, and drive usage of those…


Support Tip: Update to some manageability settings

We’re like you – moving forward at lighting speed and making sure we keep pace with (and ahead of!) all the iOS, Android, and Windows new capabilities. As such, we recently updated the Intune UI to show a few settings we’re working on, but unfortunately our UI got ahead of our service-side graph so we’ve pulled these settings out. We anticipate…


Android passwords may not be enforced when selecting “device default” password type.

Not all Android devices will be guaranteed to prompt for password creation if you have left the required password type as “device default”.  Also, if set inside a Device compliance policy, these devices may still show as compliant.  In the future, Intune will be removing this value to prevent the creation of policies that may…


Support Tip: Intune Support for Android P

Google just announced release of Android P, or Android 9 Pie. Our Intune App Protection Policy (APP and also known as mobile app management or MAM) team and our Android Mobile Device Management (MDM) team have been testing each preview and wanted to keep you posted on what we’ve been finding. So far, through our testing with…