Support-Info: (GROUP MANAGEMENT): Group information is not being synchronized to/from Active Directory

PRODUCTS / SOLUTIONS / FEATURES INVOLVED Microsoft Identity Manager 2016 Service Pack 1 Group Management PROBLEM SCENARIO DESCRIPTION This issue centered around Group Management.  We were not seeing Security and/or Distribution Groups be synchronized correctly through the Synchronization Engine. CAUSE From Portal to Active Directory We noticed that the Provisioning Synchronization Rules for Security Groups… Read more

Support-Info: (PCNS): PCNS is not sending passwords to the Synchronization Service Engine

  PRODUCTS / COMPONENTS INVOLVED Microsoft Identity Manager 2016 Service Pack 1 Password Change Notification Service (PCNS) PROBLEM SCENARIO DESCRIPTION Passwords are not being replicated to the Target Domain NOTE If passwords are not making it from the Source Domain Controller to the Synchronization Service Manager GUI, enable verbose logging and see if you are… Read more

Support-Info: (SSPR) : Troubleshooting SSPR 3001 and 3008

PRODUCTS INVOLVED / SOLUTIONS INVOLVED Forefront Identity Manager 2010 R2 SP1 Microsoft Identity Manager 2016 SP1 Self Service Password Reset / Registration Portals PROBLEM SCENARIO DESCRIPTION Attempting Self-Service Password Reset Registration, a communication error was receiving that was generating the Exception 3008.  Once that exception was resolved, the exception 3001 appeared. CAUSE Cause – Exception… Read more

Support-Info: (INSTALLATION): Troubleshooting MIM Service/Portal Install/Upgrade IsSharepointAdminServiceRunning Error

PRODUCTS INVOLVED / SOLUTIONS INVOLVED Forefront Identity Manager 2010 R2 SP1 Microsoft Identity Manager 2016 SP1 Service/Portal Install / Upgrade PROBLEM SCENARIO DESCRIPTION Trying to upgrade from FIM 2010 R2 SP1 to MIM 2016 The upgrade fails (this same error could also happen during an install process as well) Collected a verbose log of the… Read more

Support-Info: (INSTALLATION): Sync Engine fails uninstall: Microsoft Identity Manager Synchronization Service was not successfully installed

PRODUCTS INVOLVED Microsoft Forefront Identity Manager 2010 R2 Synchronization Service PROBLEM SCENARIO DESCRIPTION Attempting to uninstall the FIM Synchronization Service Engine via the Programs and Features inside of Control Panel, fails immediately. ERROR DIALOG “Microsoft Identity Manager Synchronization Service was not successfully installed.  To install Microsoft Identity Manager Synchronization Service, run this wizard again.” CAUSE:… Read more

Support-Info: (CM): Renew Certificate for the CMAGENT Fails with One or more signatures did not include the required application or issuance policies

PRODUCTS INVOLVED Microsoft Forefront Identity Manager 2010 R2 Service Pack 1 Certificate Management PROBLEM SCENARIO DESCRIPTION Certificate management – renewal of the CLM agent certificate does not work. ERROR MESSAGE Error(s): One or more signatures did not include the required application or issuance policies. The request is missing one or more required valid signatures. 0x8009480b-2146875381… Read more

Support-Info: (CONNECTORS): Full Import on SQL Server MA is showing a large number of deletes

PRODUCTS INVOLVED Microsoft Identity Manager 2016 SP1 Generic SQL Connector / SQL Management Agent PROBLEM SCENARIO DESCRIPTION Full Import (Stage Only) intermittently on a SQL MA showing a large number of deletes, which is unexpected.  This causes deprovisioning to occur in the Identity Management Solution.  Depending on how deprovisioning rules are setup, this can cause… Read more