Support Tip: BHOLD–Attestation Portal stops working

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PROBLEM SCENARIO DESCRIPTION

In rare cases, the BHOLD Attestation portal fails to render. In the logs, you see something about unable to load file. From research, there is a problem with how ASP.NET manages the files it generates in C:\Windows\Microsoft.NET\Framework\v2.0.50727\Temporary ASP.NET Files\bhold_attestation

Attestation log:

<Data>Could not load file or assembly 'App_Web_b2ggad-k, Version=0.0.0.0, Culture=neutral, PublicKeyToken=null' or one of its dependencies. The system cannot find the file specified.</Data>
<Data>http://adtknxfimsync:5151/BHOLD/Attestation/DataService.svc/js</Data>
<Data>/BHOLD/Attestation/DataService.svc/js</Data>
<Data>fe80::212f:11c:7bc5:936d%11</Data>

Event Log:

WebHost failed to process a request.
Sender Information: System.ServiceModel.ServiceHostingEnvironment+HostingManager/6322590
Exception: System.ServiceModel.ServiceActivationException: The service '/BHOLD/Attestation/DataService.svc' cannot be activated due to an exception during compilation. The exception message is: Could not load file or assembly 'App_Web_rzpqpjlo, Version=0.0.0.0, Culture=neutral, PublicKeyToken=null' or one of its dependencies. The system cannot find the file specified.. ---> System.IO.FileNotFoundException: Could not load file or assembly 'App_Web_rzpqpjlo, Version=0.0.0.0, Culture=neutral, PublicKeyToken=null' or one of its dependencies. The system cannot find the file specified.
File name: 'App_Web_rzpqpjlo, Version=0.0.0.0, Culture=neutral, PublicKeyToken=null'
at System.Reflection.Assembly._nLoad(AssemblyName fileName, String codeBase, Evidence assemblySecurity, Assembly locationHint, StackCrawlMark& stackMark, Boolean throwOnFileNotFound, Boolean forIntrospection)
at System.Reflection.Assembly.nLoad(AssemblyName fileName, String codeBase, Evidence assemblySecurity, Assembly locationHint, StackCrawlMark& stackMark, Boolean throwOnFileNotFound, Boolean forIntrospection)
at System.Reflection.Assembly.InternalLoad(AssemblyName assemblyRef, Evidence assemblySecurity, StackCrawlMark& stackMark, Boolean forIntrospection)
at System.Reflection.Assembly.InternalLoad(String assemblyString, Evidence assemblySecurity, StackCrawlMark& stackMark, Boolean forIntrospection)
at System.Reflection.Assembly.Load(String assemblyString)
at System.ServiceModel.Activation.ServiceHostFactory.CreateServiceHost(String constructorString, Uri[] baseAddresses)
at System.ServiceModel.ServiceHostingEnvironment.HostingManager.CreateService(String normalizedVirtualPath)
at System.ServiceModel.ServiceHostingEnvironment.HostingManager.ActivateService(String normalizedVirtualPath)
at System.ServiceModel.ServiceHostingEnvironment.HostingManager.EnsureServiceAvailable(String normalizedVirtualPath)
Assembly manager loaded from: C:\Windows\Microsoft.NET\Framework\v2.0.50727\mscorwks.dll
Running under executable C:\Windows\SysWOW64\inetsrv\w3wp.exe
--- A detailed error log follows.

RESOLUTION STEPS

In the file “\BHOLD\Attestation\Web\web.config”  find the line <compilation> and change it to

<compilation debug="false" batch="false" >