As some of you may have already seen on our Service Manager blog, two new releases are now available for our Service Manager customers:
Service Manager Authoring Tool v1.0 Release Candidate
New features in this English-Only release candidate include:
- Creation of new forms
- Management Pack sealing
- Detailed criteria in workflow triggers
The tool is available on Microsoft Downloads at : http://www.microsoft.com/downloads/details.aspx?FamilyID=40b8f1b7-da63-46ae-9ca4-ef007fc3cb29&displaylang=en. Installation instructions are within the Authoring Guide document that is included within the download package.
Service Manager Cumulative Update 1 (KB983572)
This is a rollup of fixes for System Center Service Manager 2010 and a pre-requisite for Service Manager Authoring Tool v1.0 Release Candidate. You can download the update from Microsoft Downloads at : http://www.microsoft.com/downloads/details.aspx?FamilyID=1f864b54-fd95-4bb7-98c5-e66183875714&displaylang=en. Full details and installation instructions can be found under KB Article 983572.
To obtain great technical information on Service Manager 2010, be sure to check out the following two resources:
- Service Manager Forum – http://social.technet.microsoft.com/forums/en-US/systemcenterservicemanager – a public forum on TechNet dedicated to Service Manager issues
- Service Manager blog – http://blogs.technet.com/servicemanager – general announcements from the product team, tips and tricks, explanations