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With MMS just around the corner I’m starting to turn my thoughts to the breakout session we’ll be running there to talk about System Center Service Manager. (Obviously I’m also thinking about five days in Las Vegas – not sure if that is going to be a good thing or a bad thing but I know it’s going to exhausting). The next 12 months are going to very important for Service Manager and our customers, as we switch to our new infrastructure and ramp up to a release a new beta at the end of the year.
This year’s MMS gives us the opportunity to discuss what we’re doing with the product and to introduce some of the key leaders in the development of the product – something we’ll be doing more of on this blog in future. It also provides a forum to discuss how System Center as a whole fits with IT Service Management and how specifically Service Manager will be able to help. I’m mostly looking forward to hearing how our customers are progressing with implementing ITIL based processes using our existing technology – something that we are hearing very mixed signals about as organizations comes to terms with the reality of their plans.
Hope to see you in Vegas
Paul