Sharepoint Site Online is showing "out of compliance" warning

Sharepoint Site Online is showing “out of compliance” warning   SYMPTOMS Sharepoint Site Online is showing “out of compliance” warnings. Available storage becomes less than site collection allocation.   CAUSE It appears when licenses expire. You may lose some of the storagedue to the decrease of the number of users you pay for.( 250 Megper…


Sign In Application error

Sign In Application error   SYMPTOMS Sign In Application reports error “The user name or password isincorrect .please try again”. User is unable to login into Microsoft Online Services(Outlook) but could login in webmail.   RESOLUTION Uninstall the Sign In Application first. To dothis, follow these steps: Remove program from Control panel Delete the registry…


Users could only logon once after reset the password of the mailbox

Users could onlylogon once after reset the password of the mailbox   SYMPTOMS After Users reset the password of the mailbox, users couldonly logon once; after the logout, the second logon will fail with the errormessage invalid account.   CAUSE The root cause of this issue might be the compatibility ofbrowser.    RESOLUTION Change the…


How to export all users in the Administration Center to a list

How to export all users in the Administration Center to a list   SYMPTOMS This article will help you to export all users in the Administration Center to a spread list.     RESOLUTION Here is the action plan about how to export all users in the Administration Center to a list, currently it can…


Communicator Sign in error – for new Ids created

Communicator Sign in error – for new Ids created SYMPTOMS User is putting new id in Single Sign on application and sign in done. But after opening officecommunicator User gets error as below:    CAUSE There are three reasons that may cause this issue. Newly provisioned OCO accounts can take up to 24hours to replicate…


User cannot send email message to specific mailboxes by using Microsoft Outlook client in the Microsoft Office 365 environment

SYMPTOMS Although this articlemay apply to many different implementations in which Exchange and BlackBerrydevices interact, it is especially applicable in a Microsoft Office 365environment. In a Microsoft Office 365 environment, you are usingMicrosoft Outlook client to send email messages to specific mailboxes. In thisscenario, you may receive the non-delivery report (NDR) message as below: ================================================…

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The user’s calendar entries are not removed after the user account has been deleted in a Microsoft Office 365 environment

SYMPTOMS After you delete a user account in a Microsoft Office 365environment, the user’s mailbox and calendar entries, such as Free/Busyinformation, will be removed. However, the calendar entries for this user account stillremain in the resource mailbox. You will notice that the user’s calendar inresource mailbox is considered as the Free/Busy information of the resourcemailbox…


The document will return in the search result after the document has been deleted from the server based on SharePoint Online within Microsoft Office 365

SYMPTOMS On a web site that is based on SharePoint Online withinMicrosoft Office 365, you delete a document from the document library. However,when you search in the web site, the document that has been deleted may bereturned in the search result unexpectedly.   CAUSE There are two reasons that may cause this issue. The search…


The Contact, Memo and Calendar synchronization with BlackBerry device may not work

SYMPTOMS Although this articlemay apply to many different implementations in which Exchange and BlackBerrydevices interact, it is especially applicable in a Microsoft Office 365environment. This article describes how you, as a System Administrator orHelp Desk specialist for your company, to help user to sync Contact, Memo and Calendarto users BlackBerry device in a Microsoft Office…