The Contact, Memo and Calendar synchronization with BlackBerry device may not work

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SYMPTOMS

Although this article
may apply to many different implementations in which Exchange and BlackBerry
devices interact, it is especially applicable in a Microsoft Office 365
environment.

This article describes how you, as a System Administrator or
Help Desk specialist for your company, to help user to sync Contact, Memo and Calendar
to users BlackBerry device in a Microsoft Office 365 environment.

In the Microsoft Office 365 environment, the BlackBerry
users may notice that the users can get email push, however, the Contact, Memo
and Calendar synchronization with BlackBerry device do not work.

RESOLUTION

To successfully synchronize Contact, Memo and Calendar with
BlackBerry device, the BlackBerry users have to make sure that Wireless
Synchronization is turned on for Address Book, Memo and Calendar. After the
Wireless Synchronization is turned on, try to synchronize again.

Note For
troubleshooting, you can resent the Service Books to the Blackberry devices,
and then perform a Hard Reset on the Blackberry devices as well.

 

How to turn on the
Wireless Synchronization Contact, Memo and Calendar on the BlackBerry device

For Address Book:

  1. On the Home screen, select the Address Book;
  2. In the Address Book, select Options;
  3. Ensure that the Wireless Synchronization is
    turned "on" and then save.

For Calendar:

  1. On the Home screen, select Calendar;
  2. In the Calendar, click on the Menu and select
    Options;
  3. Ensure that the Wireless Synchronization is
    turned "on" and then save.

For Memo

  1. On the Home screen, select MemoPad;
  2. In the MemoPad, click on the Menu and select
    Options;
  3. Ensure that the Wireless Synchronization is
    turned "on" and then save.

 

MORE INFORMATION

The information and the solution in this document represent
the current view of Microsoft Corporation on these issues as of the date of
publication. This solution is available through Microsoft or through a
third-party provider. Microsoft does not specifically recommend any third-party
provider or third-party solution that this article might describe. There might
also be other third-party providers or third-party solutions that this article
does not describe. Because Microsoft must respond to changing market
conditions, this information should not be interpreted to be a commitment by
Microsoft. Microsoft cannot guarantee or endorse the accuracy of any
information or of any solution that is presented by Microsoft or by any
mentioned third-party provider.

Microsoft makes no warranties and excludes all
representations, warranties, and conditions whether express, implied, or
statutory. These include but are not limited to representations, warranties, or
conditions of title, non-infringement, satisfactory condition, merchantability,
and fitness for a particular purpose, with regard to any service, solution,
product, or any other materials or information. In no event will Microsoft be
liable for any third-party solution that this article mentions.

 

APPLY TO

  • Microsoft Office 365 for enterprises
  • Microsoft Office 365 for small businesses