CBeyond, a US-based CLEC with presence in 13 cities, is one of the most interesting companies when it comes to creative bundles. The following table summarizes their offers in 2003 vs. 2009. This is Cbeyond’s BASE offer and you cannot be a customer of CBeyond’s without purchasing at least this base offer.
3 Yr Contract Pricing
Broadband Internet (T1)
Long Distance Minutes
Basic Email (Microsoft Exchange)
VPN Remote User
Their prices have not dropped in 6 years – that’s amazing! They measure their sales people and report to Wall Street on activated applications per customer, which at the time of this presentation grew to 7.1 applications per customer! Now imagine if you were their customer. How likely would you be to switch to someone else? They spread a sticky web of services that create a rich experience for their customers. This is a brilliant strategy not only to differentiate vs. any other typical service provider, but also to retain their existing customer base.
Alex Danyluk, industry marketing director, Microsoft Communications Sector